Nadezhda Tormozova

Experience

• 

  Renaissance Hotels

  Jun 2010 - Apr 2017

  • Assistance to the General Manager and Director of Operations.• Acting as an intermediary between the General Manager/ Director of Operations and the managers/ other employees.• Organization and maintenance of meeting minutes of heads of departments of the company or any other meetings at the request of the General Manager/ Director of Operations.• Translation, correction, preparation and printing of business letters, documents, protocols.• Record keeping, receiving phone calls and written requests of the company.• Acting as an intermediary between the General Manager and representatives of supplier companies, government agencies and clients.• Hotel reservations, booking and purchasing tickets for the General Manager, managers and guests.• Providing administrative assistance to members of the Executive Committee.• Purchase of office supplies, as well as some other goods for the company upon request of the General Manager.• Preparation, adjustment of layouts, ordering and accounting of printed materials, control of accompanying documents.• Drafting contracts, acts, additional agreements for consulting services and others, in which the company acts as a customer.• Return to the owners of especially valuable items forgotten by the company's guests during their stay at the hotel, in accordance with the required standards and the established procedure.• Performing the function of a Duty Manager on weekends and holidays.• Scheduling for duty managers on a monthly basis. Show less • Assistance to Front Office administrators.• Registration of hotel guests in the computer system.• Maintaining reporting documentation.• Receiving and distributing calls.• Compliance with telephone etiquette adopted by the company.• Promptly and timely deal with any request, problem or complaint of the guest; make sure that the guest's requirements are met.• Maintaining statistics of guest satisfaction with the level of service.• Help guests with the use of office equipment.• Accepting room service orders from the guests.• Promotion of hotel services, providing comprehensive information about the hotel.• Ordering printed materials and office supplies.• Passing trainings for professional development and checking the compliance of knowledge and skills with the company's standards. Show less

  • Administrative Assistant

    Aug 2013 - Apr 2017

  • Guest Service Administrator

    Jan 2013 - Jul 2013

  • OVIR-clerk

    Jun 2010 - Dec 2012
• 

  Marriott International

  May 2017 - May 2018

  • Knowledge of every service hotels can provide.• Compliance with the pricing policy of Marriott Int.• Daily tracking of the availability of rooms for sale. Daily check of communication between the MARSHA & OPERA booking systems to ensure that all reservations and changes to them fall into both systems.• Knowledge of the cancellation policy, hotel policy in case of no-show for guaranteed reservations, hotel credit policy and payment system.• Tracking no-shows and invoicing for penalties.• Coordination of booking requests with other hotel departments.• Knowledge of Marriott Rewards program by Marriott Int.• Weekly participation in the "shop calls" to view the work of competitors.• Daily tracking of commission prices and preparation of information for the accounting department on the return of commission for travel agencies. Daily check of booking forecasts for the next 3 days and weekly check for the next 3 weeks.• Checking booking requests received different ways, preparing visa support documents. Show less

  • Senior Cluster Reservation Agent

    Mar 2018 - May 2018

  • Cluster Reservation Agent

    May 2017 - Feb 2018
• 

  Courtyard by Marriott

  Jun 2018 - Mar 2020

  Group & Event Coordinator

  • Organization of group reservations and meals as well as conferences, events, trainings and meetings.• Interaction with potential customers, corporate clients, coordination of corporate events and groups.• Coordination of hotel operations, connected with groups/ events.• Resolution of conflict situations.• Work in professional programs like OPERA, MARSHA and 1С.• Work with contracts, bill creation, control the closure documents, preparation of all necessary documentation.

• 

  LLC Navytek/ LLC Severnaya Stolitsa

  Aug 2020 - Sept 2020

  Office Manager

  • Organize meetings and manage databases.• Transport and accommodation booking.• Organize company events and/or conferences.• Order stationery and furniture.• Deal with correspondence, complaints and queries.• Prepare letters, presentations and reports.• Manage office budgets.• Liaise with suppliers and clients.• Implement and maintain procedures/office administrative systems.• Ensure that health and safety policies are up to date.• Use a range of software packages.• Attend meetings with senior management.• Assist the organization's HR function by keeping personnel records up to date, arranging interviews and so on. Show less

• 

  BPO Europe, s.r.o.

  Apr 2022 - Oct 2023

  HR Advisor

  HR services for Microsoft employees - New Hire/ Onboarding and Benefits