Lorrie Allen, CMCA

Experience

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  All Seasons Vending & Food Service

  Jan 2004 - Jan 2008

  General Manager - Procter & Gamble

  In my role as General Manager – Procter & Gamble:I analyzed day-to-day operational processes, including procurement, inventory, sales, and food costs to identify and capture improvement opportunities, while overseeing all financial initiatives for achieving revenue goals. I managed and mentored 20 staff members for maintaining highest quality food standards and delivering best-in-class services to elevate customer satisfaction. I conducted specially designed training programs for staff members to communicate organizational standards and improve performance. I administered departmental budget with keen focus on reducing costs and accomplishing strategic business goals/objectives.Key Achievement:• Generated over $3M annual sales revenue by developing and managing execution of strategic initiatives for dining services at Procter and Gamble Manufacturing Facility. • Secured 10% increase in participation rate by leading, training, and guiding teams for improving menu ideas, executing monthly promotions, and delivering world-class customer service.• Slashed 5% in food costs by identifying and capturing ideal purchasing opportunities, enhancing menu mix, minimizing waste, and training employees on new organizational protocols. Show less

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  Lessing's Hospitality Group

  Jan 2008 - Jan 2018

  Area Operations Manager - Multi-Unit

  I established and managed implementation of day-to-day operational and business management initiatives aimed at reducing costs and accomplishing revenue goals. I led and mentored team members, including 15 location managers for achieving assigned objectives, as well as evaluated performance and recommended improvement strategies. I cultivated and maintained effective client relationships to identify needs and complete/deliver projects within strict time and budget constraints. I conducted food service quality and sanitation inspections for 15 units in territory to meet HACCP and ServSafe requirements. I oversaw development and execution of monthly promotional events and merchandising strategies for 80 units with keen focus on visual improvements, point of sale purchases, brand ideas, and dining promotions. I analyzed monthly financial statements to evaluate financial position of all operations and communicate expectations for optimizing financial performance.Key Achievements:• Accomplished over $100K cost savings per year for various accounts and exceeded cost reduction goals by 3%, as well as managing and improving inventory controls, recipe detailing, and menu planning initiatives.• Achieved 5% growth in key accounts sales by executing key operational changes for driving profitability, while overseeing 15 food service accounts and total volume of more than $20M.• Organized and led catering events for up to 500 guests with customized menus and upscale food/themes. • Created marketing and promotional materials for all 80 accounts in close collaboration with graphics department and increased participation at unit level. Show less

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  ARAMARK Higher Education

  Jan 2018 - Dec 2020

  Director Of Operations - ESU

  I plan, develop, and direct the day-to-day operational processes for multi-unit facility aimed at meeting financial goals and client objectives, as well as analyzing financial reports for identifying discrepancies and strengthening opportunties. Establish and steer implementation of all safety/security initiatives to eliminate safety incidents, while maintaining strict compliance with organizational standards. Develop operational forecasts and action plans to facilitate continuous process improvement while adhering to organizational standards for all residential, retail, and catering operations. Cultivate and maintain positive working relationships with key clients to identify needs and provide mutually beneficial solutions. Oversee all recruitment, onboarding, and training initiatives for acquiring top-talent.Key Achievements:• Successfully eliminated work place injuries and recorded Zero incidents for over 365 days by developing and communicating safety/security protocols for 156 employees. • Accomplished budgeted food cost goals of 38% for residential dining, retail outlets, and catering events, while managing 8M account with one facility and four retail outlets. • Ensured 100% compliance with Zero Based Scheduling Model and standard labor hours per week for maintaining optimal hiring levels within organization. Show less

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  Village of Four Seasons

  Mar 2021 - now

  General Manager at Community Association

  Proven track record in overseeing and managing community operations. Committed to fostering positive relationships with homeowners, board members, and vendors to create a harmonious living environment. Skilled in financial management, property management, and community engagement.Key Achievements:• Effectively manage the day-to-day operations of a residential community, ensuring adherence to association rules and regulation, while fostering a positive community environment.• Developed and implemented strategic plans to enhance property values, improve resident satisfaction, and ensure efficient operations.• Oversaw budgeting and financial management, including the collection of association fees and allocation of funds.• Successfully negotiated contracts and managed vendor relationships, ensuring quality services within budgetary constraints.• Collaborated with the BOD to implement policies, make decisions, and address homeowner concerns and inquiries.• Conducted regular property inspections, identifying maintenance needs, and coordinating repairs and maintenance with contractors.• Organized and facilitated community events and meetings to encourage resident participation and building a sense of community. Show less