Vicky Herrera

Experience

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  Avature

  Feb 2005 - Jan 2009

  Associate Manager

  • Planned and coordinated recruiting strategy for national and international clients in the US, Europe, and Latam.• Led an 8-person team, monitoring candidate submissions and recruiting strategies.• Collaborated with HR to design new internal recruiting criteria and motivational activities.

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  Pearson plc

  Aug 2009 - Jul 2011

  ELT Consultant

  • Assisted English language teachers and school authorities in selecting educational materials to meet their specific needs.• Organized and executed editorial and educational events to engage teachers and commercial clients.• Conducted data mining to analyze competitor usage and feedback to improve product offerings.

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  Marketing 4 Sunset Group

  Sept 2011 - Aug 2014

  Collections Agent

  Collectibles and renewals for vacation company. Handled objections, customer service and upselling. Renegotiated payment plans

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  Unlimited Vacation Club

  Dec 2014 - Aug 2017

  Corporate Collections Agent

  Negotiated payment plans and retention strategies, successfully reducing churn.Identified and executed upsell opportunities to increase member engagement.Consistently ranked as a top performer in customer retention and revenue growth, references available upon request.

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  LVMH

  Sept 2017 - Aug 2018

  Shop Seller

  Retail sales. I used different selling techniques to promote to guests the products available in the cruise's boutiques in order to achieve highest revenue possible. I also handled guests' complaints, processed payments, and monitored stock.

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  Vicky Herrera Photography

  Mar 2018 - now

  Freelance Photographer

  Creative product and wildlife photographer. A little of street portrait. Looking for my voice!I am a creative collaborator with Alamy. Portfolio https://www.alamy.com/portfolio/319546.html Pond5 https://www.pond5.com/es/artist/vickyherrera and Shutterstock https://www.shutterstock.com/g/vickyherrera

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  Royal Resorts

  Nov 2018 - May 2019

  Concierge

  Delivered a premium guest experience, ensuring satisfaction for Gold, Diamond, and Platinum members.Upsold membership tiers and additional services, driving increased revenue.Resolved customer concerns efficiently, reinforcing brand loyalty.

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  My Own

  Jun 2019 - Nov 2020

  On Leave

  I took this time off to focus on myself and fight breast cancer. I left Mexico to come back to my family in Argentina. Chemo during 2020 was super challenging but I am proud to say I am a survivor.

• 

  PowerToFly

  Dec 2020 - Nov 2022

  Managed onboarding, training, and ongoing engagement for employer branding clients, ensuring successful adoption.Conducted regular check-ins and strategy sessions to help clients optimize their branding initiatives.Led stakeholder meetings to align customer goals with PowerToFly’s offerings.Developed performance reports tracking engagement, impact, and ROI, leading to improved customer satisfaction. Led end-to-end recruiting process for underrepresented talent, achieving a 100% success rate with diverse hires.Built strong client relationships resulting in 80% renewals/upselling.Trained and mentored junior recruiters, hosted virtual job fairs, and delivered training sessions.

  • Content Delivery Specialist

    Apr 2022 - Nov 2022

  • Diversity Talent Advocate

    Dec 2020 - Apr 2022
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  My Marketplace Builder

  Apr 2024 - now

  Account Executive & Customer Success

  Act as a trusted advisor to customers, ensuring they maximize value from the platform and achieve their business goals.Lead onboarding and training sessions, teaching customers how to use the platform effectively to reduce time to value.Develop and deliver customized training programs to enhance user adoption and proficiency.Proactively identify upsell and expansion opportunities by analyzing customer needs and usage patterns.Provide strategic guidance on marketplace setup, customization, and best practices to enhance customer success.Collaborate cross-functionally with product and engineering teams to advocate for customer needs and implement tailored solutions.Maintain a high retention rate by fostering strong relationships and ensuring continued customer engagement. Show less