Ioana Danci

Experience

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  CDM Romania

  Dec 2014 - Feb 2015

  Human Resources Assistant Intern

  Prepared, printed, and compiled diverse training materials (e.g., workbooks, handouts, presentations, case studies), ensuring content was current and accurately coded.Systematically organized all training resources for easy access and distribution.Managed and maintained accurate registration lists for various training programs.

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  Office Depot

  Apr 2015 - May 2015

  Credit and Collection Intern

  Contacted customers via phone, email, and written correspondence regarding overdue invoices.Accurately and timely processed payments to customer accounts.Maintained detailed and accurate records of all collection activities, communications, and payment promises within the system.

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  Office Depot UK

  Apr 2015 - Oct 2018

  Credit Risk Analyst

  Incoming Calls Specialist: Served as the primary contact for incoming calls, expertly resolving overdue invoice inquiries and facilitating payment arrangements. Accurately processed incoming payments and assisted with reconciling customer accounts to resolve discrepancies. Investigated and resolved billing errors and disputes by effectively collaborating with relevant internal departments. Maintained comprehensive and accurate documentation of all collection activities and customer interactions within the system. Assessed complex payment issues and escalated high-priority cases to senior specialists for advanced resolution.Credit Risk Analyst: Conducted online investigations to support credit assessments and risk analysis. Maintained strong communication with customers, explaining credit possibilities and offerings. Partnered effectively with the Fraud and Debt Collection departments to streamline processes and enhance risk mitigation. Reviewed customer orders to assess creditworthiness and determine eligibility for credit offerings. Analyzed large datasets on outstanding debts, payment history, and collection effectiveness to inform strategic decisions. Continuously monitored credit and collections portfolios, analyzing payment patterns, delinquency trends, and credit score changes to identify and mitigate default risks. Show less

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  Aegon

  Apr 2015 - Jun 2015

  Human Resources Intern

  Assisted with drafting and posting job advertisements on platforms like Ejobs and LinkedIn.Conducted resume screening to identify qualified candidates.Managed virtual candidate communications, including sending interview invitations and rejection letters.Accurately updated and maintained candidate information within the internal HR database.Organized and maintained both physical and electronic employee files and HR documents, ensuring accuracy and confidentiality.

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  Office Depot

  Jul 2017 - Oct 2018

  Prelegal Specialist

  Managed interactions with customers and the legal team to resolve complex debt collection and credit issues.Implemented new debt collection procedures, enhancing efficiency and effectiveness.Made informed decisions regarding customer creditworthiness and navigated related legal considerations.Oversaw legal actions related to collections, including managing and coordinating the pre-legal process.Prepared and issued comprehensive monthly reports on collections performance and credit status.Coordinated one-on-one training sessions and provided support to new hires and team members, facilitating their integration and development. Show less

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  Office Contab MLC

  Oct 2018 - Mar 2019

  Human Resources Specialist

  Prepared and conducted interviews.Created Job Descriptions. Created and issued labor contracts, addendums, and new hire documentation.Operated in Revisal and performed accurate data entry for payroll and employee records.Issued various employee documents, including certificates, termination paperwork, and timesheets.Verified medical leaves for accuracy.Assisted with payroll processing in Arhimedes.

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  A&I Consulting

  Apr 2019 - Dec 2019

  Accounts Payable Specialist

  Performed accurate data entry, verification, and processing of invoices and payments.Matched, systematically stored, and processed refunds for invoices.

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  8x8

  Jan 2020 - now

  Human Resources Global Operations Specialist

  Executing the end-to-end employee lifecycle, including global new hire processing (background checks, HR system data entry, contract creation, Day 1 benefits induction) and global offboarding (data processing, documentation, vendor coordination).Handling global data processing in Workday and ADP for all employee lifecycle changes (bonuses, compensation, promotions, transfers, relocations, grants, and other changes), creating necessary documentation (addendums, offers).Conducting HR data audits for payroll processing and participating in internal and external audits (SOX, SOC2, ISO) to ensure accuracy and compliance.Creating and enhancing global HR process guides, regularly updating information. Identifying opportunities for and collaborating on procedure enhancements and automation.Acting as a Team Trainer for onboarding, offboarding, system processing, reporting, background check initiation, and team assignments. Leveraging my expertise to upskill team members, fostering talent growth and maximizing team performance.Providing first-line support for all employee HR queries via Jira and Halo ITSM, including ad hoc reporting.Actively contributing to projects within HR (highly confidential projects, Workday Recruiting module implementation, Halo ITSM ticketing system implementation, Cognigy HR Chatbot implementation) and the current team objectives.Maintaining the internal HR Website using Google Sites.Actively using AI within my HR tasks (Chat GPT, Gemini).Collaborating closely with HRIS, HR Compliance, Compensation, Benefits, Legal, Finance, Payroll, Procurement, and IT departments to deliver top-quality HR services in North America, Europe, and Asia-Pacific. Show less