Ann Dalton

Experience

• 

  FedEx

  Jan 1990 - Jan 1997

  Customer Services Specialist

  • Providing excellent customer services • Ability to work independently and under pressure. • Ability to meet changing deadlines• Liaising with clients• Managing a portfolio of major accounts

• 

  TNT

  Jan 1999 - Jan 2001

  • Managing a team of 24 staff• Achieving sales targets• Staff appraisals • Producing weekly reports for senior management• Monitoring KPI’s for service quality• Mystery shopper monitoring and feedback• Liaising with clients to develop solutions to any issues that may occur• Meeting daily with other managers/ supervisors• Provision of excellent customer service to all clients• Highly organised leader and co-ordinator • Implementation of countywide training programmes• Successful application of training systems• Evaluation of training• Mentoring and assisting new staff• Helping to establish and achieve Excellence through People• Producing weekly reports for senior management

  • Customer Services Manager

    Jan 2000 - Jan 2001

  • National Training Coordinator

    Jan 1999 - Jan 2000
• 

  Orchard Medical Centre

  Jan 2001 - Jan 2008

  Office Administration

  • Support the management of a busy front of house reception.• Audio typing and provision of administrative services.• Provided excellent client care and professionalism.• A high level of discretion, confidentiality and patient empathy was required.• Medical legal reports• Respond to public inquiries and provide information where required.• GP database updates.• Consultant referrals and follow up.

• 

  Pearse College of Further Education

  Sept 2011 - Jun 2014

  Complementary Medicine

  • Indian Head Massage • Tuina Chinese Acupressure• Hot Stone Therapy • Nutrition • Reflexology • Sports Massage Therapy.

• 

  St James Private/ Blackrock Clinic

  Mar 2015 - now

  Private Medical Secretary

  • Excellent organisational skills• Accuracy and attention to detail.• Strong interpersonal skills.• Problem solver.• Resourceful.• Client focused.