Michael G Hall

Experience

• 

  Axiom Funds Management

  Jun 1996 - Sept 1997

  Head of IT

  Create separate IT systems and support teams to prepare Axiom for privatisation and sale. Established application and infrastructure teams, split networks, migrated systems to standalone Windows infrastructure, established legal contracts, licences and vendor support, and in general did everything to enable Axiom to function as a stand-alone entity

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  Deutsche Asset Management Australia

  Sept 1997 - Apr 2003

  Head of IT Infrastructure

  IT Manager and IT Infrastructure Manager, Deutsche Asset Management (Australia), beginning with Axiom Funds Management’s incorporation and sale to Deutsche Bank and continuing to run IT Infrastructure for Asset Management as part of DB Australia

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  Deutsche Bank

  Apr 2003 - Jan 2013

  A high profile role as project manager delivering new privileged access controls in Singapore and then globally, including both the procedures and the systems required. This project is aligned with a consistent theme in recent years of ever-tightening regulatory requirements for IT operations in the finance industry.This was an opportunity to build on my recent track record delivering improvements in IT operations processes, especially when this involves organisational change, at the same time leveraging my global and APAC regional experience.This project was delivered on time and under budget, while fully addressing the specific regulatory erquirements. A comprehensive communication process enabled all staff to properly understand and accept the controls. The operational impact was minimised through detailed engagement with both the systems administrators and their stakeholders in delivering effective operational support to the APAC business. Show less Based in London, this role in IT Infrastructure for Deutsche Bank AG focuses on the investigation and elimination of problems that have caused or may cause incidents impacting production systems in any of DB's global data centres. From ITIL v3: "The primary objectives of Problem Mangement are to prevent incidents from happening and to minimise the impact of incidents that cannot be prevented."As one of the global leads of an ITIL aligned process (the others are Incident, Change and Configuration at present), it is a Director level role that is part of the Global Production Control management team. Show less Overall responsibility for IT Infrastructure for Deutsche Bank in Australia and New Zealand. Delivery of support and service desk for all staff, as well as trading floor support, market data, messaging, data centre services, voice and data networks, database, UNIX and Windows server support and security. Provide leadership, support and development for all teams involved in supporting the business goals of DB through technology.Member of the Asia Pacific regional management team, reporting to the Regional Head of IT Infrastructure in Singapore as well as the ANZ COO of DB. Member of the global extended management team for Enterprise Services. Show less

  • Program Manager, Global Minimal Rights Program

    Aug 2011 - Jan 2013

  • Global Project Manager, MAS IT Audit Response - Privileged Access Controls

    Nov 2010 - Aug 2011

  • Global Head of Problem Management

    Jul 2008 - Nov 2010

  • Head of IT Infrastructure

    Oct 2003 - Jun 2008

  • Head of Enterprise Services

    Apr 2003 - Oct 2003
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  Bupa

  Sept 2013 - Feb 2016

  Recently presented a successful business case to the CIO to demonstrate the value of problem management. Obtained funding for an additional incident manager to allow me to focus exclusively on resolving problems.Now implementing an effective problem management function with a mandate to make a significant improvement in the stability and effectiveness of the business services provided by Information Services. Target:25% reduction in major incidents in 2015 versus 2014 Run major incidents as part of a team and drive the implementation of effective problem management.Took over and resolved a significant backlog of unsolved problems, leading to improved stability in information services during the 2014 end-of-financial-year 'crunch' period

  • Problem Manager

    Jan 2015 - Feb 2016

  • Major Incident and Problem Manager

    Sept 2013 - Jan 2015
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  NAB

  Feb 2016 - Jul 2017

  Enterprise Problem Manager

  Improve the quality of problem management across the bank. Engage with subject matter experts in service asset teams and with vendor partners to investigate and solve problems with enterprise level systems. Provide thought leadership and subject matter expertise in problem management to support NAB's target end state: To meet or exceed industry best practice problem management capabilities.

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  CitiPower and Powercor

  Aug 2018 - Nov 2021

  Drive improvements in problem solving and reduce major incidents.

  • Problem Management Specialist

    Oct 2019 - Nov 2021

  • Problem and Incident Specialist

    Aug 2018 - Sept 2019
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  AIA Australia

  Jan 2023 - now

  Problem Manager

  Available for short engagements helping you implement or improve your problem solving practices