Kate Berry

Experience

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  Saint Michael's College

  Sept 2006 - May 2009

  Tutor/Teaching Assistant

  ● Provided private tutoring for undergraduate students in Calculus I, II, III, Finite Math, Intro to Computer Science, Abstract Algebra, Linear Algebra and Data Structures and Algorithms. ● Intro to Computer Science lab Teacher’s Assistant, which involved assisting lab operations, answering questions and private tutoring.

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  EDS

  May 2007 - Aug 2007

  Summer Intern

  ● Selected to work on contract with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), U.S, Federal Government and obtained a Secret Clearance. ● Gathered and coordinated data for management reports ● Conducted quality assurance on technical documentation, editing for grammar and content.● Attended meetings with the client, processed broadcast requests and created templates for forms and reports.

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  EBSCO

  May 2008 - Sept 2008

  Technical Intern

  ● Wrote triggers in PL/SQL for database consolidation and converting from Oracle to Access. ● Wrote a program in Java to properly format XML files for new application. ● Participated in the unit testing. ● Researched and developed an independent project for validating information gathered by an application in the development stage.

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  Northeastern University

  Aug 2009 - May 2010

  Teaching Assistant

  ● Monitored computer lab operations. ● Developed and led review sessions with students. ● Wrote and graded class assignments, labs, quizzes and exams. ● Held office hours and tutored students having difficulty in Discrete Mathematics and Logic and Computation.

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  Planet Data

  Aug 2010 - Jun 2013

  Case Analyst

  ● Relativity Certified Administrator (RCA) March 2012● Developed and conducted client training sessions and worked closely with clients to customize database according to required specifications.● Performed validation testing of the system after upgrades.● Wrote SQL queries to obtain metadata not accessible through the front end to fulfill client requests or to troubleshoot and resolve any eDiscovery challenges.● Revised client searches to adhere to proper logic, ensuring desired results were returned. Show less

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  Avid Technology

  Jun 2013 - Aug 2018

  ● Promoted to core member of global Systems Engineering team, providing direct support as expert in Interplay Media Asset Manager (MAM), a long-term archival solution● Interface with a multitude of worldwide customers via remote support and onsite visits as Americas’ virtual team lead for global MAM Escalation Team. ● Provide escalated support for difficult technical issues and develop solutions for the frontline engineering resources. ● Perform complex system diagnostics and analysis, develop and run test cases to validate, then implement, solutions to resolve business critical issues. ● Troubleshoot and bug fix customized MAM workflows written in SWoDL (Simple Workflow Design Language), the proprietary scripting language used to automate MAM processes via SOAP calls to WebServices.● Utilize prior SQL experience to provide database health checks in SQL Server Management Studio for Enterprise level customers. ● Mentor and train frontline resources as part of internal cross-training to improve their troubleshooting skills and increase MAM knowledge Show less

  • Systems Engineer

    Jan 2015 - Aug 2018

  • Customer Success Specialist

    Jun 2013 - Jan 2015
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  SilverRail

  Aug 2018 - Jun 2019

  Application Engineer

  ● Responsible for Tier 3 application support to external development teams and internal product teams. ● Provided prioritization of development customization requests and bugs from customers. Guided engineering on criticality, approach, and integrations.● Provided training and created internal documentation for recurring tasks, troubleshooting procedures, and UI features

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  Aerie

  Jul 2019 - Aug 2020

  ● Developed content and delivered company-wide Microsoft Teams training for a Fortune 500 company.● Responsible for driving adoption and success of projects, specifically those involving custom built Microsoft PowerApps or SharePoint intranet sites.● Created internal QA plan, performed QA, and collaborated with engineers on QA resolution.● Created and delivered technical UAT plan to customers and worked with customers to obtain UAT sign-off on projects.● Created and delivered technical and user documentation for custom Microsoft PowerApps and Intranet sites.● Designed and conducted live online training sessions as well as recorded videos and hosted post-training drop-in style office hours to answer FAQs and walk through challenges. Show less

  • Adoption Manager

    Dec 2019 - Aug 2020

  • Training and Adoption Specialist

    Jul 2019 - Dec 2019
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  Dispatch

  Jan 2021 - now

  ● Recipient of the Dispatch Mountain Mover award for consistently going above and beyond for both customers and coworkers (August 2022)● Plan, manage, and own custom integration implementations with Enterprise customers from technical deep dive sessions through handoff to the Customer Success team.● Develop custom Python lambda functions in Amazon Web Services as part of the implementation process● Build and foster trusted relationships with Enterprise customers in conjunction with the Customer Success team to aid with contract renewals and upsells● Participate in Hackathon projects with the Product and Engineering teams to enhance both internal and external tools● Create and manage custom SQL dashboards in Periscope ● Act as escalation point for Customer Support team to troubleshoot and resolve tricky technical issues within custom integrations Show less

  • Senior Technical Solutions Consultant

    Jan 2024 - now

  • Technical Solutions Consultant

    Jan 2021 - Dec 2023