Athul Surendran

Experience

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  ALSA Engineering & Construction Co. LLC

  Nov 2014 - now

  IT Support Engineer

  KEY ROLES Implementation of IT Infrastructure in various site offices (12 sites and configuring IT assets. Providing IT support in opening new office(ISP,N/w setup,desktop and peripheral devices.Myzone installation,all the infrastructure IT related. Installation ,configuration and troubleshooting of email (outlook,IMAP) Supporting and troubleshooting of business application, project management application, GPS Tracking software  Asset management Project leader for Myzone product implementation and supporting all locations remotely. Installation of printers,scanners,barcodes,POS and other peripheral devices. Installation and configuration of firewall gateprotect,cyberroam,watchguard firewall 330 Team Head of Manage Engine Service Helpdesk Implementation Of VMWARE technology and install servers in it Configuration of VLAN switches and access points Assembling of pc’s,configuring user accounts and password security,Internet and TCP/IP Parameters,printers and scanners Administrate active directory DNS.DHCP,IIS,FILESERVERS Installation and configuration of IP phones cisco,avaya,nortel Implement and manage windows wireless networks Maintain end point system manager(antivirus)for servers and clients. Handling of purchase of IT assets. Providing technical support for various network hardware and software related problems Perform data backup and restoration of server and client. Manage shared folder and devices through permission. Internet & LAN configuration, troubleshooting. Software troubleshooting update and patch installation. Inventory management. Data Cards configuration and troubleshooting Installation and configuration of access control Show less