Taylor Fowler

Experience

• 

  Nike, Inc.

  Jun 2010 - Jan 2012

  Seasonal Athlete/Sales Associate

  • Provided excellent customer service by greeting customers, connecting customers to the right Nike product, and ordering product from other stores to be shipped to the customer directly• Resolved customer concerns on the phone and in person by returning , exchanging, or ordering the preferred Nike product • Trained employees on the register, proper stock room protocols, and specifics about Nike products• Managed multiple customers at one time while continually meeting daily sales goal of $1,000• Maintained and improved stock room protocol by organizing and recording the amount of product in the store Show less

• 

  University of Oregon

  Jan 2014 - now

  • Manage three key programs within University Advancement (UA): the Advancement Leadership Internship (ALI), employee training and professional development, and resource and internal communications tools for employees.• Lead the day-to-day management of the 7 interns participating in the ALI program and work to strategically expand ALI as part of our internal pipeline for UA talent. • Oversee the professional development budget and requests for staff. • Create, execute, track, and maintain annual training and development opportunities for supervisors, new employees, and long-term employees.• Execute Advancement’s yearly Gallup Engagement survey and conduct follow-up engagement conversations to continue to improve UA’s engagement and inclusive culture. • Develop strategy, resources, and tools to create an engaging and inclusive culture within UA.• Oversee and advise the content of the Advancement intranet for advancement employees and campus partners using Microsoft SharePoint software. • Oversee employee recognition efforts including University Advancement’s monthly Best in Quacks, Ducks of Distinction, yearly staff milestone celebrations, and other staff recognitions and celebrations. Show less • Manage three key programs within University Advancement: the Advancement Leadership Internship (ALI), employee training and professional development, and internal communications tools for employees• Act as internship supervisor and serve as a reference and resource for current and past Advancement interns• Build relationships with Oregon-based non-profits as well as partner universities to position graduating interns with opportunities in the field of Development• Identify annual learning and development priorities for Advancement employees• Assess and find solutions for internal communication effectiveness and transparency• Identify new technologies and tools for internal communication• Develop and implement new tools for Development Officers, Operations professionals, and our campus partners Show less • Coordinated and oversaw the day-to-day content management of University Advancement’s intranet, an internal website dedicated to improving communication and providing central resources to staff • Organized and led strategy sessions focused on improving the content organization and communication for internal units• Coordinated, directed, and led student employees on proper front desk protocols, good customer service, and provide assistance on student led projects• Provided dual payroll support to University Advancement and University Communications by performing monthly time entry• Reviewed and processed timesheets for accuracy and ensured all employees were complying with bargaining unit agreements, state, and federal laws• Project lead for the implementation and daily use of Kronos, an online timekeeping system , which resulted in an increase in payroll efficiency as well as a decrease in monthly timesheet errors • Researched and implemented new methods to engage and improve the user experience with Kronos Show less • Provided administrative support for the Operations and Employee Relations teams within University Advancement• Assisted with general office support, including the organization and ordering of office supplies, sorting and delivering mail, and overseeing the fax and mail-meter machines• Assisted with the coordination of search recruitment's, which included applicant tracking in Excel, uploading documents to an online database, posting advertisements and targeted outreach materials, and sending final letters to applicants• Scheduled and coordinated phone and campus interviews, prepared interview packets for search committees, and assisted with coordinating travel arrangements• Prepared, electronically filed, and routed employee personnel documents • Processed expense reports for candidate travel reimbursements, advertisements, search related expenses, and any incoming invoices Show less • Provided front desk customer service by greeting guests and routing calls to the appropriate personnel and unit • Managed the day-to-day operations of the offices, which included: tracking, organizing, and ordering office supplies for Advancement Operations• Revised and organized the timesheet filing system including converting files to an electronic storage system on the server and improving the layout of the timesheets • Project lead for the re-design of the department’s timesheet documents• Supported the Budget team by scanning and recording expense reports and tracking expenses on an Excel spreadsheet • Assisted the Development Communications team by using iModules to update content on the Annual Giving website Show less

  • Manager, Employee Development, Engagement & Belonging for Advancement

    Sept 2021 - now

  • Program Manager, Employee Development

    Nov 2017 - Aug 2021

  • Advancement Assistant

    Jan 2015 - Oct 2017

  • Administrative Assistant

    Sept 2014 - Jan 2015

  • Office Assistant

    Jan 2014 - Sept 2014