Michael Draper

Experience

• 

  Major League Baseball

  Jan 2011 - Aug 2011

  Design Intern

  - Work with a team to ensure all projects are finished on time and with the utmost quality.- Troubleshoot quality and technical issues with machines.- Communicate with the vendor base on all sample due dates and current status of production.

• 

  Fortina

  Jun 2012 - Jun 2015

  Customer Service Agent

  - Work in a restaurant call center to answer customer questions and concerns. - Troubleshoot delivery and to-go order issues. - Book venues for parties and ensure all customer requests are taken care of. - Place online and delivery orders for customers.

• 

  Gemini Athletic Wear

  Aug 2013 - Dec 2013

  Project Manager

  - Work with a team to ensure all projects are finished on time and with the utmost quality. - Communicate with the vendor base on all sample due dates and current status of production.

• 

  Bareburger Group LLC

  May 2014 - May 2018

  Bar Manager

  - Provide superior customer service and ensure patrons are satisfied.- Manage the business aspects of the bar, such as taking inventory, reporting to owners and coordinating employee schedules.- Manage all restaurant closings, ensuring all payments are accounted for and that administrative work is complete.

• 

  Legacy Manufacturing

  Jun 2017 - Aug 2021

  - Set project deadlines, scheduling projects via a Gantt chart to make sure that all projects are delivered on time.- Manage and schedule daily operations with a team of 14 employees across 5 departments in the facility. - Implement a new production process which resulted in a time savings of 25%. - Act as a communication liaison between the production facility and sales office.- Apply design thinking to maximize efficiency throughout the daily operations.

  • Project Manager

    May 2018 - Aug 2021

  • Shipping Coordinator

    Jun 2017 - May 2019
• 

  Audi Cary

  Apr 2022 - now

  Audi Brand Specialist

  A top sales associate, with over 120 car sold in my first year at Audi, and a customer satisfaction score of 100%. I pride myself in going above-and-beyond to provide the best customer services to my clients.