Luke Chard

Experience

• 

  Carillion

  Jun 2008 - Jun 2015

  To manage a small but busy office in terms of effective financial record keeping, general administration of various project processes and meeting contractual obligations. This position was a key point of contact within the team for the timely delivery of key contractual objectives. Key duties included; Management of Third Party Lettings budget and targeted profit, Management and coordination of Third Party Lettings staff, develop and maintain a Quality Assurance & Audit Programme for the school estate reporting findings and preventing incurring financial penalties from failure to meet the contract performance standards, Coordinate building related maintenance tasks and manage and coordinate an out of hours building monitoring process. Show less To act as/assist the Housekeeping Manager in the running of the department through both strategic and operational management of 230 domestic staff and 7 department Team Leaders. Key Responsibilities included; Financial and budget analysis, overspend justification, Human Resources and line management duties, including leading on grievance and disciplinary hearings. Client Services and engagement, staff training and performance management duties. During my time in this role, I also led a successful project to develop and implement a new structure for the housekeeping staff that would as a result target £600k in savings against a £2mil budget during 2014 on the Swindon contract’s costs. This project included me making unprecedented changes to staff contracted and working hours to fit the budget whilst also generating more full time positions within the organization for individuals, before leading on 230 individual consultation and redundancy meetings and 70 appeal hearings over the outcomes. Show less This demanding role included working as part of a team of Supervisors to assist delivery of the housekeeping services throughout a hospital. I was required to focus on quality, productivity and continuous service improvement. This was achieved through ensuring all staff were trained and following a performance plan where necessary. The role included direct supervision and first line management to 40 staff members. My main responsibilities included:• Recording absence, sickness and booking annual leave which involved system updates to reflect• Ensuring Health & Safety, quality and general procedure compliances• Coaching and supporting cleaning operatives to meet client standards and company objectives • Undertaking training and development as required Show less In this position I was responsible for over 40 members of staff. Key objectives and responsibilities included;- Day to day responsibility for the delivery of housekeeping services through the development, allocation and supervision of housekeeping staff, including daily liaisons with ward managers to ensure client satisfaction with the service is provided.- Assist with the effective and efficient planning of all work activities through the management of rosters, timesheets and work schedules.- To record absence and sickness and booking of annual leave, including the input of this data on, Citrix Live Open Options, time and attendance software.- Be responsible for maintaining the overall cleanliness of the hospital- Ensure Health & Safety, quality and general procedure compliance- Coach and support cleaning operatives to meet client standards and company objectives - Undertake training and development as required and use my own expertise to assist, where appropriate and necessary, with the training and development of fellow employees.- To take appropriate corrective action where necessary to maintain discipline and control of the housekeeping workforce. Show less

  • Assistant Facilities Manager

    Nov 2014 - Jun 2015

  • Assistant Housekeeping Manager

    Feb 2013 - Oct 2014

  • Interim Housekeeping Manager

    May 2013 - Dec 2013

  • Hotel Services Supervisor and Administrator

    Jun 2012 - Jan 2013

  • Housekeeping Supervisor

    Aug 2011 - Jun 2012

  • Porter

    Jun 2008 - Aug 2011
• 

  Network Rail

  Jul 2015 - Aug 2022

  As a Sponsor, I was responsible with the sponsorship of a portfolio of third party & Network Rail enhancement schemes, accountable for their delivery for both internal and external clients and the commercial terms upon which they would be delivered. My role and Portfolio from November 2020 mirrored that of the Senior Commercial Scheme Sponsor secondment.In addition to my SCSS role I negotiated the terms on which the Paddington Cube would be delivered within the Network Rail demise, negotiating 12 varying types of contractual and commercial agreements securing benefits for Network Rail and ensuring NR were protected both financially and on safety grounds both during and post construction. My initial portfolio of works included numerous third party schemes at Paddington and across the route, as well as the Access for All programme for Western Route, successfully delivering Burnham Station AFA after 10 years of being in existence & the delivery of Totnes from GRIP 0 to GRIP 7 on time and under budget. I also supported on other additional projects during this time including Heathrow PantoBot scheme which won a National Rail award for Cross-team collaboration.In this role I had delegated authority to authorise entering into principle agreement up to a value of £5mil. Show less A secondment looking after a portfolio of projects & their successful delivery, through project interface & stakeholder management. The role came to an end upon a company reorganisation. It involved leading on integration of enhancement projects at Network Rails three major Western route stations. I was responsible with the sponsorship of a portfolio of third party & Network Rail enhancement schemes, accountable for their delivery for both internal and external clients. This role included the sponsorship & Network rail lead for a £1billion third party development at Paddington Station. The project involved two years of negotiating a variety of contracts & successfully influencing internal stakeholders that I was making the correct decisions on behalf of NR. I also made critical financial & safety decisions on behalf of Network Rail including negotiating & then securing additional investment in the railway from third party investors. I was required to resolve and prevent delay of third-party project’s when safety concerns arose, resolving these barriers through methodical planning & alternative measures so not to hold up the project.I led on a Programme of works looking to transform the three stations through financial control & integration management where many relied on another to be a success, this was achieved through priority planning & delaying or accelerating individual elements of the Programme. Day to day duties included managing & maintaining relationships, ensuring projects are delivered safely, on time and on budget. Responsibility for individual schemes budget and justification for overspends. Writing and preparing reports or presentations to exec boards either to present or on behalf of Directors, lead on negotiations with customers for the commercial & contractual terms on which schemes will be implemented. Whilst acting as the key interface between the customer & the projects team. The role also included direct line management of two people. Show less As an Assistant Commercial Scheme Sponsor, I was responsible with assisting the sponsorship of a portfolio of commercial and Network Rail enhancement schemes and support the delivery of schemes for both internal and external clients. Supporting the REM & Senior sponsor on a range of projects including Paddington integration, Access for All & other development projects with third parties such as local authorities. It was during this role I became an expert in agreement writing & negotiating, preparing dozens of agreements a week on behalf of the Senior Sponsor & also spending three months negotiating one agreement that carried a high level of risk to both Network Rail and the delivery client, ultimately settling on an agreement that was not detrimental to Network Rail but also worked for the client. Show less

  • Sponsor

    Nov 2016 - Aug 2022

  • Senior Commercial Scheme Sponsor (Managed Stations)

    Aug 2019 - Oct 2020

  • Assistant Commercial Scheme Sponsor

    Jul 2015 - Nov 2016
• 

  Great Western Railway (GWR)

  May 2023 - Nov 2024

  This role covers the sponsorship and development of a variety of schemes being delivered by GWR across their network. These multi million pound station based schemes include a number of challenging projects at Chippenham, Castle Cary & Theale.The role entails promotion, problem solving and accountability of the schemes and their delivery within the set railway governance structure. One year Maternity cover carrying out the Head of Project Development duties

  • Development Manager

    Aug 2022 - Nov 2024

  • Senior Development Manager

    May 2023 - Jun 2024
• 

  Network Rail

  Nov 2024 - now

  Senior Sponsor

  A Senior Sponsor role covering a portfolio of projects on the railway in the South West Region.