Odeani McBean

Experience

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  Kaplan Test Prep

  Jun 2010 - Apr 2012

  Account Manager

  Maintained customer account relationships Provided a high level of service through order placement, timely follow-up of service requests and a positive and friendly attitude Managed student financial accounts by making transactions, such as subsequent payments, discounts adjustments, and refundsExecuted managerial decisions and Team Lead dutiesAdministered academic advise to students ranging from SAT Prep to Medical, Law and Business School Prep

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  Ross University School of Medicine

  Jun 2012 - Jan 2013

  Registrar Advisor

  Coordinated academic and administrative information for student graduation clearance. Communicated with students regarding the status of graduation application and degree audit and helped resolve any outstanding requirements or issues. Performed medical degree audits, reviewed student academic records to ensure all degree requirements were met. Applied algorithmic grading schema to clinical evaluations received from affiliate and non-affiliate hospitals and post the appropriate grades. Tracked student performance/scores on NBME Comprehensive exams, USMLE Step exams and NBME Clinical Subject Examinations. Processed Educational Commission for Foreign Medical Graduates (ECFMG) Form 186 for Medical Clinical students and certifies them on EMSWP.★ Provided high levels of customer service, ensuring student satisfaction, retention, and graduation.★ Developed Functional training plan and trained the current University Registrar as well as current advisors, once the company moved position to Miramar, FL. Show less

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  Ross University School of Medicine

  Jun 2013 - Sept 2017

  Financial Aid Leader/Social Media Expert/New Hire Training Director

  Provided strategic direction and oversight to the Financial Aid Office, ensuring accurate communication to students regarding financial options, and led the development and management of Financial Aid social media channels, including Facebook and Twitter, to engage and inform students.Led and managed a Financial Awareness team that traveled to present on critical financial topics such as budgeting, NSLDS, credit management, loan repayment, and financial aid processes, enhancing student understanding and financial literacy.Oversaw loan administration and scholarship programs, ensuring compliance with institutional and federal guidelines while delivering high-quality service to students.Created and implemented Standard Operating Procedures (SOPs) for the department and conducted high-level training for staff on key financial aid processes, improving operational efficiency and consistency.Served as a member of DeVry Education Group’s Regulatory Training Committee, contributing to the development and delivery of compliance and regulatory training across the organization.Successfully trained 10 new Financial Aid hires and facilitated monthly group training sessions for 14 existing staff members, ensuring team competency and alignment with departmental standards.Enhanced student interest and awareness of financial aid options by conducting over 10 live webinars annually and delivering in-person presentations to more than 200 students globally, fostering engagement and informed decision-making.Demonstrated expertise in staff development, cross-training 10-30 colleagues each year through various methods, including in-person, phone, and webinar sessions, supporting team growth and operational flexibility. Show less

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  Rutgers University

  Sept 2017 - Feb 2024

  Led and trained a team of Administrative Assistants and Financial Aid Counselors, ensuring they were proficient in new financial aid systems, CRM platforms, student-facing systems, and Learning Management Systems (LMS), enhancing their ability to provide exceptional service to students.Developed and conducted ongoing training sessions to ensure staff accurately processed financial aid awards and effectively utilized reporting tools, including producing clear and concise weekly EFC award and mismatch reports for department directors and reviewing staff submissions for precision and compliance.Spearheaded the Federal Work Study Program, providing training and guidance to staff and academic units on how to implement innovative job opportunities. These initiatives were designed to equip students with transferable skills relevant to an evolving job market, fostering professional development.Oversaw the creation and implementation of financial aid wellness and outreach programs, training staff to deliver these services in alignment with the Rutgers University-Newark/New Brunswick strategic plan for improving access and affordability for students.Stepped into the Director’s role as necessary, providing leadership and ensuring that staff members were well-trained and supported in their day-to-day functions, maintaining operational excellence in the Director's absence.Collaborated with both internal and external partners to create and supervise financial literacy and scholarship programs, training staff to effectively manage these initiatives and enhance student engagement. Show less Led the development and delivery of quarterly webinars and documentation training for Rutgers faculty on managing student hiring through the Federal Work Study System, ensuring seamless adoption of new processes.Served as the primary point of contact for faculty in the Rutgers University Federal Work Study Program, providing daily technical support and resolving system-related issues in a timely manner.Facilitated training sessions for Rutgers faculty on utilizing Salesforce CRM to gather and manage key student data, improving data accuracy and workflow efficiency.Developed an online training module in Canvas for multiple departments to efficiently submit ServiceNow tickets and trained Office of Financial Aid (OFA) and Business Office staff on new student-facing systems, streamlining operations.Oversaw all financial aid staff training across three Rutgers campuses, collaborating with senior leadership to ensure training aligned with institutional needs and federal guidelines. Managed post-training quality assurance reviews and recommended additional training when necessary.Created the department’s first comprehensive 30-day new hire training program and developed a standardized training request form to streamline onboarding processes and track progress.Designed and maintained the department’s first online resources portal and created over 30 detailed Standard Operating Procedures (SOPs), providing staff with easy access to critical information and improving operational consistency.Launched the first-ever training feedback survey, enabling continuous improvement of training programs by incorporating participant insights.Coordinated and facilitated multiple training sessions annually, both in-person and via webinars, while managing logistics, scheduling, and participant communications in a fast-paced environment. Show less Supported the Rutgers Future Scholars program by presenting at Financial Aid workshops, orientations, and literacy programs, while also counseling and awarding Institutional Grant funding to all RFS students, adhering to program regulations and eligibility criteria.Designed and managed comprehensive training programs and Standard Operating Procedure (SOP) documents for new hires within and outside of the Financial Aid department, ensuring seamless onboarding and operational efficiency.Led analysis and testing of file transfers between the University mainframe and COD, identifying and resolving data discrepancies to ensure smooth financial aid processes. Show less

  • Assistant Manager/Supervisor

    Jul 2021 - Feb 2024

  • Training Coordinator for the Office of Financial Aid at Rutgers University

    Oct 2018 - Jul 2021

  • Information Specialist

    Sept 2017 - Oct 2018
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  ThreeSixFiveDad

  Jan 2024 - now

  Personal Development Coach

  ThreeSixFiveDad was created to help dads better manage the chaos and adversity that arises during fatherhood, while still placing importance on achieving their own personal aspirations. This is done by placing a heavy emphasis on self-awareness practices such as journaling and meditation. Those two are the foundation of the seven pillars; including strengthening relationships, community building, realizing negative coping mechanisms, setting intentional daily rituals and aligned value based goal setting.I wrote the 365 Dad Journal, which includes 365 prompts to help dads with the above mentioned pillars. This journal is unique because every single prompt was inspired and written from real life experiences on my dad journey. It also is a great tool to help dads cultivate a journaling practice; which can be extremely helpful in how we show up daily in our role as dad; as it provides us with heightened self-awareness.My 1:1 Coaching program is currently only available for those dads who are co-parenting. This was intentional, as I have been a co-parent for 12 years and counting; and understand the complexities and challenges. The coaching curriculum is 12 weeks; focuses on all of the above mentioned pillars with a foundation in self-reflection and mindfulness. The 365 Dad Podcast and Newsletter will be launching soon!To stay connected, visit my website www.threesixfivedad.com Show less