Gemma Tighe

Experience

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  Mindful Health Therapies

  Sept 2001 - Jul 2022

  Director & Founder of Mindful Health Therapies & The Mindful Yoga Portal

  Led the development of a thriving therapy practice and spearheaded corporate delivery of health and wellbeing programs, specializing in chronic pain management, injury recovery, and stress relief.Research and Innovation:Designed and executed corporate research projects to enhance the effectiveness of health and wellbeing initiatives. Developed bespoke wellness packages, including downloadable content tailored for the needs of busy professionals on the move working with Ideal Boilers and a government body.Online Health Programs:Pioneered an online program focusing on holistic health improvement through yoga, meditation, and breathwork. Empowered individuals to proactively enhance their overall health and wellbeing through accessible and tailored digital resources.Media Presence:Hosted a weekly segment on Project-radio dedicated to health and wellbeing, disseminating valuable insights and fostering community engagement.Digital Communication:Leveraged computer-based analytical tools and social media to create innovative and visually exciting communication strategies. Developed engaging content to effectively convey health and wellness information in diverse and accessible formats.Strategic Partnerships:Forged bespoke partnerships with industry leaders, including The Wellness Partners and Futurefit, to expand the reach and impact of wellness programs.Contributed to the growth of Mindful Health Therapies by blending expertise in holistic health, innovative program development, and strategic partnerships, ultimately supporting individuals in their journey to optimal wellbeing. Show less

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  Cottingham Parks Golf & Country Club

  Sept 2001 - Dec 2005

  Duty Manager/Studio Co-ordinator

  The role covered management of the club, fitness centre and studio co-ordination. Designed and implemented new website and marketing materials.Created successful marketing open weekend programme released quarterly to increase footfall and revenue. Co-designed, implemented and delivered programme of fitness for Key stage 1 and 2 in a number of East Riding Council Primary Schools.

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  Self Employed Language Teacher

  Mar 2007 - Sept 2009

  Teacher of English as a Foreign Language

  Role involved working with a wide age range and nationalities in a number of settings. Successfully taught children from the age of 3 years upwards basic to intermediate English in an English Nursery in Berlin.Set up and delivered a successful tandem language service in Berlin. Set up proof reading service for international students at The University of the Azores, allowing for students to increase the speed of delivering international papers on Marine Biology.

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  Scarborough Rugby Union Football Club Ltd

  Jan 2009 - Feb 2010

  Assistant General Manager

  Role covered management, development of services, recruitment of staff and delivery of group exercise programme. Involved in the design, set up and opening of the largest Rugby Union Club in Europe. Developed and negotiated relationship with Scarborough College to co-create a successful work experience and training programme for students studying NVQ Fitness and Leisure. Designed a Safety Policy, Risk Assessments and Safe Systems for the building. Co-negotiated yearly funding from North Yorkshire Council over five years to provide extra provision for the local community whilst changes were made to local authority amenities. Show less

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  The University of Hull

  Feb 2010 - May 2021

  In my dynamic role as the Student Success and Engagement Officer, I undertook a multifaceted position demanding a high level of self-initiative and a relentless problem-solving mindset. My responsibilities extended beyond the ordinary, encompassing pivotal projects aimed at elevating the student experience, enhancing retention rates, and curbing withdrawal numbers—initiatives that operated both at the institutional and Faculty levels.Within the realm of project management, I not only spearheaded impactful activities but also dedicated myself to providing invaluable academic tutoring to students. This ensured their active participation in the university journey through the adept utilization of resources and seamless collaboration across diverse university departments and support services.In the course of this role, I delved into rigorous research and data analysis, ensuring that our projects had a quantifiable and positive impact on student engagement and experience. Notably, I introduced social media to the Faculty of Education, instituted an international student induction program, contributed to induction and welcome initiatives, and engaged in bid writing that paved the way for two remarkable opportunities—taking students to the revered Houses of Parliament.However, what truly fueled my passion in this role was the exploration of coaching, a profound understanding of a sense of belonging, and their transformative effects on the student experience. Armed with this knowledge, I have seamlessly integrated these principles into subsequent roles, thereby reshaping not only my professional outlook but also profoundly influencing my interactions with clients and students. This experience has become a cornerstone, etching a lasting impact on my career trajectory. Show less Role covered management, multi-site based with health and safety at the core plus retail and merchandising in the commercial services department.Designed and implemented a new Health and Safety Policy and Operating standards to improve the quality of standards within the centre and reduce incidents.Creation and design of various advertising and marketing materials to entice new clients and maintain interest and excitement for our on-going users. Designed, co-ordinated and delivered a comprehensive internal communication programme across the site relating to site safety and facility standards.Designed and introduced successful incident reporting allowing for data to be trended, reducing risks on site and improving quality of services for users and to present to Directors and Senior Management team at committee meetings.Successfully designed and implemented customer journey programme increasing student footfall and increasing revenue. Show less

  • Chair

    Mar 2017 - May 2021

  • Student Engagement Officer

    Jul 2014 - Aug 2019

  • Facilities Manager (Specialising in Health & Safety/Marketing & Retail)

    Feb 2010 - Jun 2014
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  Tribal Group

  May 2021 - Mar 2023

  In my capacity as a Global Team Manager, I led a dynamic team of resource coordinators, orchestrating the seamless coordination of over 70 consultants' diaries. This intricate management ensured the delivery of tailored consultancy services to clients worldwide.Collaborating closely with the project management team, I played a pivotal role in resource allocation for both large-scale and small-scale projects, contributing to the successful delivery of diverse initiatives.My focus extended beyond immediate project needs; I established and nurtured successful customer relations, strategically planning for future resource requirements. This proactive approach not only enhanced current projects but also positioned the team for continued success.In partnership with key business units, I spearheaded the implementation of Remedy Force as a new service format for customers on a global scale. This initiative involved seamless collaboration with various stakeholders, showcasing my ability to integrate innovative solutions across different areas of the business.This multifaceted role allowed me to thrive in a dynamic environment where strategic thinking, collaborative efforts, and customer-centric approaches were paramount. Show less Managed key accounts within Tribal's Higher Education sector, overseeing the largest and leading clients. Proficiently negotiated complex customer issues, chaired internal working groups, and took a proactive approach to strengthen customer relationships and drive product adoption.Strategic Initiatives:Introduced a comprehensive 12-month Higher Education workshop program, enhancing the team's knowledge and fostering deeper insights into the sector.Implemented a critical friend peer mentoring program, ensuring mutual support and development among team members within the realm of customer success.Relationship Development:Established significant and positive strategic relationships with Tribal software providers, particularly within the prestigious institutions of the Russell Group.Overcame challenges to ensure product adoption, contributing to the success of esteemed institutions.Sales and Revenue Generation:Demonstrated sales acumen by generating a sales value of 300k for a single project within the professional services team.Consistently delivered sales valued at 10k upwards for various projects, contributing to the overall growth of the business.Issue Resolution:Successfully addressed high-level escalations and troubleshooting, resolving complex issues with high-volume customers.Showcased the ability to manage challenges with tact and precision, ensuring customer satisfaction and retention.Continuously contributed to the growth and success of Tribal by combining expertise in customer success, strategic relationship building, and effective sales tactics. Show less

  • Resources Manager

    Sept 2022 - Mar 2023

  • Senior Customer Success Manager

    May 2021 - Nov 2022
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  Automated Analytics

  Mar 2023 - Sept 2023

  Senior Customer Success Manager

  During my role at Automated Analytics, I excelled as a Senior Customer Success Manager, leveraging advanced data analysis to cultivate impactful connections with new and strategic clients. Notable achievements include optimizing customer journeys and driving upsell opportunities to increase annual revenue. Among esteemed partners were Europcar, Kawasaki, and Aga Rangemaster.A pivotal contribution was the development and implementation of a robust knowledge management framework within Automated Analytics. This initiative not only elevated internal development and training but also significantly enhanced customer knowledge and support levels. It fostered a culture of continuous improvement and client-centricity throughout the organization.Additionally, I played a key role in supporting the delivery of a cutting-edge CRM system, strategically maximizing its potential for customer success and satisfaction. This involved skilfully orchestrating plans that aligned technological advancements with customer-centric strategies.My collaborative approach with cross-functional teams spearheaded initiatives that consistently exceeded customer expectations, establishing a reputation for delivering excellence. Thriving in identifying and solving complex challenges, I demonstrated adaptability in a dynamic business environment. Show less

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  Bishop Burton College

  Oct 2023 - Apr 2024

  Essential Skills Mentor (Agency Work)

  Empowering Students' Academic and Professional Development: Fostering Excellence in Mathematics, English, and Essential Soft Skills to Propel Success in Education and Future Careers.In today's rapidly evolving world, it is crucial to equip students with a comprehensive skill set that extends beyond mere subject proficiency. By enhancing students' growth in key areas such as mathematics, English, and vital soft skills, they are enabled to excel academically while preparing them for the challenges of future employment.Through a student-centered approach, we create an inclusive and supportive learning environment that promotes growth, fosters creativity, and encourages independent thinking. Providing students with ample opportunities to apply their knowledge in real-world scenarios, encouraging practical application and promoting the development of a growth mindset.By equipping students with a strong foundation in mathematics, English, and vital soft skills, we can be dedicated to preparing them for success not only in their academic pursuits but also in their future careers. With an integrated approach to education will empower students to confidently navigate the complexities of the modern world, unlocking their full potential and paving the way for a prosperous future. Show less

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  Sawtooth Software

  Apr 2024 - now

  Customer Success Manager