Ao Pan

Experience

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  HSBC

  Jan 2017 - Dec 2019

  Business Financial Crime Risk Officer

  • Design and implement credit card toB products, continuously optimize product function to meet the needs of risk control and streamline operational workflow.• Establish risk monitoring model to monitor the quality and risk of Customer due diligence (CDD) of debit card, identify abnormal transaction of credit card and take risk control measures. Provide regular trainings for frontline with regulatory requirement and bank policies.• Based on project cost to plan timeline and resource.

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  Thoughtworks

  Dec 2019 - Nov 2022

  Product Manager

  • Served multiple clients within retail, auto and insurance industry for toC/toB products. Conduct design and implementation of 0-1 App, Omni-channel and to-employee products.• Use Design thinking methodology to organize user interviews, user journeys to gain insights into touchpoints and user pain points. Based on business goal and value to identify product position and define product roadmap.• Have rich experience in product delivery, generate PRD/user stories and work with delivery team to implement functions via agile practice. Show less

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  Capgemini

  Dec 2022 - Nov 2023

  Managing Consultant

  As the leading product manager of big retail company, lead 5-6 product team members to analyze userrequirement, product design and delivery. Control the overall design to meet core value of end-user and business andachieve the strategic goal of the product.• Conduct product discovery and consulting before delivery, including industry research, competitive product analysis, identify user requirements and pain points, provide product consulting solutions.

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  历峰集团

  Dec 2023 - now

  Digital Product Manager