Sylvia Rustandy

Experience

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  Box Hill Institute

  Jul 2000 - Dec 2000

  Promotions Officer

  •Developed “IN:BOX”, the first newsletter for Industrial Practical Placement at Centre of Business Box Hill Institute of TAFE.•Tasks include: recruiting team members, planning content, design, interview, writing, editing and printing.

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  OZIP (OZ Indo Post) Pty Ltd

  Oct 2002 - Dec 2003

  Editor & Marketing Executive

  •Planning editorial themes, contents and deadlines, including concept-design and layout.•Marketing, promoting the new magazine and new busines developments. OZIP became and remains the leading magazine for the Indonesian community in Victoria.•Involved in distribution planning.

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  Freelance

  Oct 2003 - Oct 2004

  Sales Consultant

  •Marketing and promoting clients’ businesses, including sales and generating new business for clients.•Clients including: KABO Lawyers & Migration Agent, Prime Estate International.

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  BP City Real Estate (Brady Group Pty Ltd)

  Dec 2003 - Oct 2004

  Sales Assistant/Consultant & Property Manager/Trainee

  •Planned and successfully implemented marketing strategy for a specific market segment.•Management of properties including generation of new business, advertising, inspections, administration, data entry, liaison with landlords and tenants. •Successfully rented out two apartment buildings during stagnant period in the property market.

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  Image Advertising

  Jan 2006 - Jan 2006

  Account Executive (Summer Vacation Employment)

  •Planning marketing strategy and implementation for clients.•Research and new business development.

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  Quantum Management Indicators

  Jul 2006 - Aug 2008

  Practice Co-ordinator

  •Managing day-to-day operations of the practice, including supervising contractors, coordinating administration.•Managing the accounting and inventory systems.•Assisting with both paper-based and online survey project.•Managing website development.•Successfully managing the rebranding of the company's brand identity

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  HP

  Aug 2008 - Dec 2009

  LEVEL 1 IT Helpdesk – Global Service

  •Providing high quality customer service and outsourced helpdesk support for various clients. •Recording interactions and incidents using logging tools, such as EWM Remedy, Clarify, OVSD and OVSC. •Delivering first level technical resolutions according to clients' agreed processes within agreed SLAs (Service Level Agreements).•Liasing with different teams, internally and externally (e.g. Desktop, Network, Server, Novell team, Critical Management Team, Third Parties and/or clients' IT Support), to ensure cases are resolved immediately.•Performing SME (Subject Matter Expert) function for various clients.•Performing UA (User Administration) function: logging emails within an agreed SLA, going through queues and assigning cases to the team to ensure cases are not idle, adding/removing users to the correct group in Active Directory or Novell iManager; ensuring cases are assigned to the correct support teams; assisting in weekly cases reports and responsible for Hardware third party reports. •Resolving calls/emails received in relation to login issues for Windows, PeopleSoft, SAP, P-Synch, Track & Trace, Internet, PUD Scanner Accounts, and other applications.•Providing remote assistance using Symantec PCAnywhere or Remote Desktop.•Providing first level desktop troubleshooting and/or installation for some clients and applications (SOE and Non-SOE). Applications supported included: MS Office, Outlook, OWA, IE, PeopleSoft, AS400, Novell Groupwise, Lotus Notes, Citrix, Adobe, VPN, Antivirus and other applications.•Installing or diagnosing Hardware issues, including printer, fax, scanners, phones and Blackberry.•Assisting clients with network issue, such as shared drives.•Assisting clients with server issues or requests, such as back-up and restore, synchronising Lotus Notes in Blackberry, releasing blocked emails.•Assisting with trainings for the transition project to EDS and the offshore teams.•Regularly adding Knowledge Base solutions. Show less

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  J2K Vodafone Select

  Jul 2009 - Apr 2016

  •Successfully developed systematic marketing processes that were previously non-existence.•Involved in planning and implement marketing activities that drives traffic and sales. These includes planning promotional contents, designing (online and/or paper-based), printing and distribution.•Supporting area manager in resourcing promotional items.•Managing the company's website revamp, including maintenance with Content Management Systems (CMS).•Managing online newsletter content, delivery and measurement of each campaign.•Generating review report for Senior Management team.•Successfully initiated and implemented online stores to increase profit.•Initiated and developed manuals for website, e-newsletter and online stores.•Liaise with Store Managers, Operational Manager, Senior Management, Centre Managements Co-ordinators and suppliers.•Supervise contractors on project basis. Show less •Assisted store managers (The Glen, Clayton and Hawthorn) to ensure the team meet or exceed sales target and KPIs.•Face-to-face sales and customer support services, including troubleshooting when required.•Responsible to provide customers with all information required to make an educated purchasing decision.•Successfully initiated a Knowledge Base system that reduces troubleshooting time.•Successfully initiated a better process flow for the physical storage management of the store. Show less

  • Marketing Co-ordinator

    Aug 2010 - Apr 2016

  • Assistant Store Manager

    Jul 2009 - Jul 2010
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  Self-employed

  May 2015 - now

  Marketing Consultant & Administration Support (Concurrent with Full-Time Parenting)

  •Boosted sales revenue and increased brand awareness through planning and implementing marketing activities, including designing and marketing materials and merchandises.•Performing administration, data entry and receptionist tasks.•Performing accounts-related tasks, including reconciliation and processing invoices.•Clients include: Vatback, Brotherhood of St Laurence Community Nexus, Jubilee Financial Solutions, Pets Family, Positive Pest Solutions, among others.