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Ana Ayarza

Ana Ayarza

CUSTOMER SERVICE REPRESENTATIVE, NESTING LEAD AND SUPERVISOR

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location of Ana AyarzaPanama

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  • Timeline

  • About me

    .

  • Education

    • INSTITUTO COMERCIAL PANAMA

      2000 - 2005
      High School ACCOUNTING 12

      Activities and Societies: n/a

    • Universidad Interamericana de Panamá

      2013 - 2019
      INTERIOR DESIGNE INTERIOR DESIGNE

  • Experience

    • Charter Communications

      Feb 2006 - Feb 2007
      CUSTOMER SERVICE REPRESENTATIVE, NESTING LEAD AND SUPERVISOR

      •Resolve technical difficulties with in home cable boxes, scheduling appointment when unit stops working properly.• Providing Billing information, taking payments, providing balance on account, resolving any concern regarding charges on the account.•Nesting lead providing assistance to new employees before .

    • LG Electronics

      Dec 2007 - Dec 2014
      CUSTOMER SERVICE LEVEL II SUPORT REPRESENTATIVE

      Senior Representative provide assistant to customer when representatives are not able to solve the issue guide the agents thru the right procedures and ensure customers are taking care of there request and needs.Assisting customer with home entertainment devices such as pre- sale questions, device specification o general questions regarding the unit.Troubleshooting: assist the customer setting up device when just purchase received at home to ensure is working correctly, assist the customer with resetting or adjusting device setting when unhappy or device not functioning correctly , schedule service by sending a technician to the customers house when troubleshooting was not successful , placing order when parts was not received in the box, damage part when it came defective or incorrect part received , track package to ensure it has been deliver tot he customer and is working correctly. Show less

    • BANVIVIENDA

      Mar 2015 - Sept 2015
      Administrative Assistant

      Assist the client with questions concerning personal saving and checking accounts, opening checking and savings account personal and companies, time frame and percentage regarding CD, bank reference letters, international transfer, telephone support, online banking, DHL delivery, release of mortgage and car loans.

    • Alorica

      Nov 2015 - Sept 2016
      Customer Service Representative / Trainer

    • CARIBBEAN FISHING TRADING, S.A.

      Sept 2016 - Jan 2017
      Administrative Assistant

    • Pan-American Life Insurance Group

      Jan 2017 - Nov 2022
      Senior Claims Adjuster

    • Mercer Marsh Benefits

      Dec 2022 - Jun 2023
      Inplant Executive

    • Pan-American Life Insurance Group

      Jun 2023 - Jan 2024
      Hub Supervisor

    • Insignia Resources

      Jun 2024 - now
      HMO Biller

  • Licenses & Certifications