Sara Jin

Experience

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  Wan Hai Lines

  Mar 2005 - now

  Cs manager

  Manager -- Customer service manager of CS departmentMainly work on the CS team maintaince , daily working arrangement, Key Performance Indicators setting and etc. Serve as primary contact to client/logistics contacts on Bill of Lading issues including b/l amendment, special delivery request, global b/l modify inquery, etc.Setting up the workflow of d/o exchange regulation suitable for Shanghai, and the whole China, including 9 port and 6 inland offices. Help coordinate and communicate client needs to appropriate team members(with a team of 3 import part and 4 export part). Manage and train new team members. Coordinate with other departments to meet the business needs such as Sales department for b/l issue, finace department for invoice issue, and audit department for SOP adjustment. 收起

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  Datamonitor

  Oct 2011 - Dec 2012

  PLA rep

  Product Launch Analytics Representative is to find new launched products in China Market , writing report and taking photos . Submit 50 professional analytics reports &100 photos per month.