Linda Wing

Experience

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  TD Bank Group

  Jan 2000 - Mar 2014

  •Provided leadership in the Deposit Operations team with a main focus on the Business Unit Analysts supporting several lines of business.•Ensured transparent and inclusive business partnerships built and maintained at all levels.•Successfully managed large U.S. and Canadian projects leading teams and providing superior support resulting in efficiencies in system availability and process.•Identified opportunities for improvement within the Systems Support department as well as within the supported lines of business recommending process improvements and executing on approved efficiency projects.•Assisted executive management with strategic planning by presenting competitive research and industry standard trends.•Recipient of the WOW! Quarterly Award for Q1 2013 Meno dettagli •Cultivated and maintained excellent relationships with several commercial and retail business clients as well as their respective vendors to ensure maximum satisfaction throughout the bank integration.•Collaborated closely with the lead web designer and the web content manager to successfully complete all business requirements documentation for over 18 different business lines. The collaboration provided a framework by which the web team could easily identify and recover most risks prior to launch.•Successfully managed the rebrand of all T.D. Banknorth cards and Fraud & Research affiliated products and applications with the T.D. Bank logo, providing our customers with a consistent look and feel.•Effectively managed and maintained a relationship with several vendors through a bank integration process to ensure consistent awareness to corporate objectives and goals. Meno dettagli •Provided operating performance oversight for 878 ATM machines located in New England, New Jersey, and Florida.•Collaborated closely with the finance department on budgetary items on a monthly basis. Managed responsibility for designated general ledgers and provided formal reporting for any discrepancies.•Maintained and exceeded the targeted availability of 99.3% or higher with a staff of 6 employees for 6 years. This was achieved by incorporating enhanced efficiency tools and through collaboration with the vendor.•Participated in the negotiation of a new ATM vendor contract and subsequently managed the project to convert to a new platform. A total of 557 ATM’s were converted to the new processor system in 10 days without incident.•Effectively launched several projects upgrading the ATM’s in an effort to either assist our customers’ needs or to ensure their safety.•Successfully managed 10 acquisitions for the Electronic Banking Unit. These acquisitions entailed the conversion of all debit cards and ATM’s.•Delivered unprecedented results working in collaboration with vendors to uncover several errors within the annual billing resulting in a credit to the bank of $1.2 million dollars. Meno dettagli

  • Vice President, Manager Operations Systems Support & Solutions

    Jan 2010 - Mar 2014

  • VIce President, Project Manager III

    Jan 2008 - Jan 2010

  • VP, ATM Hardware Manager

    Jan 2000 - Jan 2008
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  The Caleb Group

  Jan 2014 - Nov 2016

  Resident Services Coordinator

  •Serve as a liaison between residents and management providing support and advocacy in situations where the resident is unable to advocate for themselves.•Provide mediation and conflict resolution solutions to residents.•Work in tandem with local authorities to address community concerns, safety, and security.•Plan and provide social, educational, recreational, and spiritual program for adults and children.•Provide assistance and service referrals to residents with issues such as alcoholism, addiction, and hoarding.•Provide assistance and service referrals to residents with issues in homemaking and family support.•Provide technical support and assistance in the River Valley Village Computer Lab.•Assist residents in work development and employment.•Assist residents (adults and children) with educational mentoring and tutoring. Meno dettagli

• 

  TD

  Nov 2015 - now

  Accounting Specialist

  Responsible for several large bank accounts ensuring that all transactions within a general ledger are and balanced within compliance guidelines.Cultivate and maintain vendor relationships building rapport and trust.