Viktória Kardos

Experience

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  Auchan Retail

  Jun 2013 - Dec 2018

  Commercial Manager

  08/2016 - 12/2018 Leader of 3 - 10 peopleNon-Food departments● manage a team of 3 - 10 people directly and time to time 100 people indirectly ● hiring, training and mentoring the new joiners● analyze data and create reports to identify areas of business growth● work with other department heads to determine company goals and KPIs● offering direction and instruction● supporting and developing financial plans● order management● evaluating commercial performance drivers06/2013 - 07/2016: Shelf-stackerFood departments (part-time)I was commuting from Szeged to Csömör, after finishing university and receiving my degree, I continued my career as a commercial leader. Show less

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  MIL-JOB Kft.

  Feb 2019 - Nov 2019

  Human Resources Support Specialist

  I decided to make a career change, and I started my new path in HR at a small company.● remote recruiting for Rosenberger Magyarország Kft. (blue collar and white collar positions)● writing job descriptions and posting (+ handling the website of the company) ● sourcing potential candidates● scheduling interviews● writing short descriptions of the personalities and skills of the candidates

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  Randstad

  Dec 2019 - Jun 2023

  End-to-end recruitment:(creating job ads, sourcing, phone screening for various profiles, interviewing, consulting and keeping in touch with candidates, building talent pools, giving outplacement service and so on.)My portfolio contained SSC profiles, corporate finance experts, leaders, CFOs, etc.● Giving excellent candidate experience during the recruitment process (flexible way of interviewing, giving feedback about the candidate's behavior, correcting resumes and teaching interview technics (STAR method); giving useful background information and useful tips for the Client interviews; consultation before and after the Client interviews). ● Key Account Management tasks: Big4 and corporate clients● Leading the Sourcing Hub● Training consultants, teaching sourcing techniques● Business development tasks● Participated in RPO projects (S2G, GREIF, MOL Nyrt.) as a recruitment business partner● hiring & mentoring new joiners● participated in jobverses Show less

  • Senior Recruitment Consultant

    Dec 2021 - Jun 2023

  • Recruitment Consultant

    Dec 2019 - Dec 2021
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  MOL Group

  Jul 2023 - now

  Group DS Change Management Expert - Customer Care team

  I am a facilitator and encourager of positive change, whose role is to provide feedback and a realistically achievable perspective to Customer Care and Customer Service leaders.This is a reflective overview and an effective guiding process for: - Interpersonal and professional interactions, as well as challenges - The modes of collaboration and communication - Interpersonal, organizational, and business relationships - Developing decision-preparation scenariosThis is a specialized learning process that results in the growth of an individual's professional competencies, strengthens their self-reflective learning skills and systemic thinking, and enables them to adopt new behavioral approaches.Its goal is to acquire new skills and improve performance for the benefit of both the individual and the organization.Main tasks, responsibilities:- To teach individuals to operate routinely outside their comfort zone and to unlock personal resources for achieving goals. Building up Resilience level of Leaders & Teams.- To evoke a tailored, task/problem-solving mindset, strengthen personal connections, and address known or unknown pain points.- Supporting problem-solving through workshops.- To develop employees' skills and abilities, enhance their personal effectiveness, and improve collaboration and teamwork.- Improving team productivity through training sessions (e.g.:stress management; disorder workers integration, etc.)● Responsible for People Pillar of Customer Service Strategy● Establishing the competency and process of change management in digital projects. Show less