Samantha Kramer

Experience

• 

  International College Hong Lok Yuen

  Aug 2012 - Oct 2014

  Teacher Assistant

  Maintaining the classroom environment. Administration. Pastoral care of children. Lesson Planning. Maintaining good parent relationships. Field trip site inspection.Ensuring learner safety. (First Aid Level 1)

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  Asoka Bar and Restaurant

  Oct 2014 - Jun 2017

  Events and Reservations Manager

  Responsible for managing events and ensuring deadlines and budgets are adhered to. Coordinating the activities to prepare for the day and on the day. Coordinating staff on event days. Post event evaluationVarious managerial administration dutiesPart of the Marketing Team Managing supplier relationshipsEnsuring Excellent customer serviceProviding leadership, motivation, direction and support to my team.Liaising with various high end hotel concierges and travel agents to host guests including various VIPs Maintaining relationships with regular customers.Updating in house reservations dailyTraining Staff Show less

• 

  The Alba Restaurant

  Aug 2017 - Sept 2018

  • General Manager

    Aug 2017 - Sept 2018

  • General Manager

    Aug 2017 - Sept 2018
• 

  The Raptor Room

  Oct 2018 - Sept 2019

  General Manager
• 

  Asoka Restaurant

  Sept 2019 - May 2023

  Senior Front of House Manager
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  KLOOF STREET HOUSE

  Sept 2019 - May 2023

  Senior Front of House Manager
• 

  Klein Constantia Wine Estate

  Dec 2021 - Oct 2023

  General Manager

  General Manager for The Bistro @ Klein Constantia. Filling multiple roles within The Bistro Restaurant from Front of house management to Back of House supervision. Constant Menu Development for a fresh seasonal menu that changes week to week pending what is in season and available. Including food costing and plating as well as the chefs skills development to be sure we are staing on top of all the local trends. Front of house team is always learning and growing with me as new wines are released by the farm and as we take on older vintages as they become available. Responsible for hiring of staff and discipline within the teams.Experienced with reporting on all aspects of the business as well as the day to day operations. Responsible for maintaining high standard of service and food quality. I work hard to foster a caring environment that allows my staff to perform at their absolute best. One on one and group meetings are held regularly to ensure that all staff are happy with their positions and that any issues are able to be addressed appropriately. Reporting directly to the Company CEO and responsible for keeping Sharholders happy. Show less

• 

  Methuen Arms Hotel

  Oct 2023 - now

  General Manager

  Managing a 19 bedroom 5 star boutique hotel in the gorgeous Cotswolds in England. A high pressure environment with a large turnover and a large team of staff. Guided by a fabulous parent company. Consistently achieving budget targets and with good controlables including labour management.