Raj Kamal

Experience

• 

  BEML LIMITED

  Mar 2013 - Feb 2016

  ● Support daily technical support activities for desktop.● Perform the system changes adhered to organizational policies● Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance● Basic Knowledge on active directory and desktop concepts ● Knowledge on MS Office● Installation & Configuration of LAN, WAN.● Worked in Remote Support in troubleshooting Client End User computing.● Handling calls escalated by users/site engineers● Troubleshoot Network connectivity (LAN) issues● Support for Windows OS.● Knowledge of system security and data backup/recover.● Configured MS Outlook for Desktops users and configured MS Outlook for synchronization offline folder Laptops users. Show less

  • Trainee

    Nov 2013 - Feb 2016

  • Intern

    Mar 2013 - Jan 2016
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  Aegis Global

  Feb 2016 - Apr 2019

  Specialist Operations

  ● Identify and diagnose issues and problems● Categorize and record reported queries and provide solutions● Support problem identification● Advise users on appropriate course of action● Monitor issues from start to resolution● Escalate, if needed, unresolved problems to a higher level of support● Configuration Microsoft Outlook accounts and mails.● Coordinate with client for applications issues● Checking and resolving Desktop related issues

• 

  CGI

  Dec 2019 - Aug 2021

  Associate System Engineer

  We provide 24/7 support for your business user community to address all technical requests and IT inquiries, infrastructure management, enabling onsite & remote help desk architecture creation & management.

• 

  Cognizant

  Aug 2021 - Sept 2024

  Sr system engineer
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  Carelon Global Solutions India

  Jul 2022 - now

  Software Engineer