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Aneesh Korrde

Aneesh Korrde

Teaching Faculty

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location of Aneesh KorrdeMumbai, Maharashtra, India

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  • Timeline

  • About me

    Contact Center Manager. Certified ActiveManager™ with 20 yrs in Operations Management, Human Resources, Tech-support, Training & Development, across multiple industry domains.

  • Education

    • X.I.B.M.S

      2013 - 2016
      BMS-HRM Human Resources Management/Personnel Administration, General A+

    • Amity University Online

      2020 - 2023
      Bachelor of Arts - BA Business Administration and Management, General

  • Experience

    • Datta Meghe College of Engineering CIDCO Sector III Airoli Navi Mumbai 400 708

      Nov 2003 - Nov 2004
      Teaching Faculty

      Faculty for MS-CIT & CDAC Courses

    • AirCheck India Private Limited

      Nov 2004 - Nov 2006
      Training Supervisor

      Training supervisor, Spot verifier for US & Australian Radio Stations

    • Mphasis

      Nov 2006 - Jan 2016
      Operations Unit Manager

      Sr. Tech Support, SME, Sr. Analyst and Team Leader for IT support, HR Support, Span of 50+ FTE & 4 SME’s

    • SLK

      Jan 2016 - Oct 2016
      Assistant Manager Human Resources

      Assistant Manager & Employee Engagement Site Lead for Telecom & Logistics customer service (Domestic). Span of 80+ FTE & 4 Team Leaders

    • Capita India

      Oct 2016 - Feb 2024
      Operations Team Manager

      Lead for 45+ FTE & 2 Process Leaders for a British Telecom client, delivering support on Social, Chat & Email.- Team Manager of 20-30 FTE’s for UK TV Licensing (Mumbai), delivering email support for processing TV Licenses while managing Team Performance and SLA’s- Team Manager for a UK Retail client (Pune - Voice, Chat & Social Media) Customer Service & Telephone orders from hardback catalogue, Home Furniture, Appliances, etc. via calls, chat and Social Media channels with a team of 25 FTE‘s- Team Manager for UK Logistics client (Pune & Mumbai) with a team of 25 to 30FTE‘s for client channel & customer support via emails and chat support. Show less

    • The Bombay Home Company

      Feb 2024 - now
      Contact Center Manager

      Establishment and optimisation of contact center operations.Design and implementation of Key Performance Indicators (KPls) for performance tracking.Development of training programs for contact center advisorsRecruitment and selection of contact center personnel.Ensuring compliance with regulatory requirements and industry standards.Familiarity with contact center technologies and software applications.

  • Licenses & Certifications