Stephen Lewis MInstLM

Experience

• 

  HM Forces- Dhekelia Garrison (Cyprus)

  Jun 1986 - Mar 2009

  Managed six catering outlets and an on-site bar/supermarket, set menus, food standards, and pricing, and additionally executed the role of subject matter expert for food safety and provision. Maintained close oversight for diverse catering, retail, and leisure contracts, supported the achievement of team-driven and self-guided targets, and ensured timely preparation of contractor reports.• Officiated planning, implementation, and go-live review meetings during the launch of the “Pay As You Dine” (PAYD) global scheme.• Provided secretarial support to a newly formed cross-member consumer group which comprised of military personnel, dependents, and entitled civilians beneficiaries.• Facilitated the delivery of high-end customer service and acted as the primary point of contact with contractors while managing three key clients’ accounts.• Coordinated a team of 35 military and civilian personnel who were delegated to operate emergency food stores for British Forces in Cyprus. Show less

  • Deputy Supervising Officer – Catering, Retail and Leisure

    Feb 2007 - Mar 2009

  • HM Forces

    Jun 1986 - Mar 2009
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  Compass Group UK & Ireland

  Feb 2009 - Jun 2012

  Unit Site Support Manager

  Formulated cost-effective financial plans and project budgets that were fully aligned with instituted strategic objectives. Provided periodic relief coverage during the absence of the General Manager with full responsibility for managing corporate and operational services.• Trained, coached, mentored, and developed a team of 63 direct reports, resolved HR inquiries, and chaired regular team meetings.• Promoted collaborative relationships with contracted agents to deliver a £1M project within set KPI targets and contract specifications.• Safeguarded compliance with health, safety, and environmental guidelines while implementing the silver standard across the site and ensuring that the unit adhered to all applicable regulations.• Partnered with relevant personnel to plan and coordinate high-profile and large-scale events for clients.• Integrated effective controls to govern expenditure on chemicals, stationery, and disposables, resulting in £20K year-on-year cost saving. Show less

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  ISS Facility Services UK

  Jun 2012 - Nov 2019

  General Manager

  Managed a team of 152 staff and sub-contractors appointed to provide catering, retail, and soft facilities services at two Royal Air Force (RAF) sites. Oversaw the successful delivery of Project Hestia which included providing high-quality catering, retail, accommodation, reception, leisure, refuse, laundry, tailoring, window, and office cleaning service.• Contributed significantly to the execution of various high-profile contracts, encompassing corporate services to elite aerobatic teams for the Red Arrows and hospitality support for the BBC-broadcasted Dambusters 70th anniversary event.• Managed provision of accommodation and catering services for the 2013 RAF Scampton Airshow which included serving up to 1,500 personnel daily for two weeks.• Coordinated training, coaching, and mentorship programmes to develop cross-functional teams for top performance and productivity.• Planned daily workflows/operations and prioritised the allocation of tasks to enable the delivery of different projects within budgets and strict deadlines.• Managed budgets allocated for business development, sales and marketing, customer service, and product development programmes.• Prepared comprehensive budgets and forecasts while managing a £1M contract and reported on vendors’ monthly performance against established contract KPI targets.• Promoted long-lasting relationships with clients and spearheaded the delivery of high-quality service to ensure excellent customer experience and satisfaction.• Achieved a 10% year-on-year growth and sourced additional support for the inaugural RAF Scampton Air Show, leading to 50K+ attendees over the weekend. Show less

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  G4S

  Apr 2020 - Jun 2021

  • Facilities Manager Covid 19 Regional Test Centre

    Sept 2020 - Jun 2021

  • Covid-19 Test Centre Deputy Site Lead

    Apr 2020 - Jun 2021
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  Leeds Teaching Hospitals NHS Trust

  Jun 2021 - now

  Patient Catering Operations Manager