April Shive

Experience

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  D&H Distributing

  Aug 2004 - Dec 2009

  Supervisor, Vendor Research

  Reconciled the large vendor accounts, Mass merchant accounts, through researching deductions, credits, missing invoices 90 days past due, and resolution of chargebacks, approximately $500K per monthManaged 2 employees overseeing their reconciliations and assisting with elevated issues.Implemented a new scanning tool to eliminate paper and create a better work flow. Met and exceeded all fiscal year goals set year after year, reconciling million dollar accounts, promoted four times in five years. Show less

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  Ritter Insurance Marketing

  Dec 2009 - Feb 2012

  Individual Marketing Specialist

  Provided solutions for those looking for Health Insurance to bridge the gap between employment, turning 65 or those that are self-employed.Delivered sales support, product development and training to the agents on Individual medical policies via phone, email or web meetings. Specialized in handling the commission for all individual sales that occurred. Maintained the Ritter Insurance Marketing website and forum with all up to date product offerings and any carrier changes.

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  Highmark Inc.

  Feb 2012 - Sept 2017

  Currently oversee initiatives designed to advance continuous improvement, statistical analysis and profitable growth. Lead business process and workflow mapping/analysis using dashboards and reporting. Deliver reporting to Senior Vice President, Vice President, Sales Directors and Managers with insights across KPIs. Prepare end-to end analysis to assist in overall sales and customer growth and retention.Create visual impactful dashboards in Salesforce for data reporting. Use pivot tables and VLOOKUP to extract, interpret and analyze data to identify key metrics and transform raw data into something meaningful, actionable information for Sales. Show less Account Manager for Small Group business insurance in Central, PA. Maintain, retain and support relationships with agencies and servicing clients. Assisting in set level goals for retaining 80% membership for the year. Building relationships with the 20 agencies I serviced. Meeting with them on a quarterly basis to review upcoming changes to the market. Assisting them with group level issues, serving as a liaison between the client and our internal departments. Problem solving with various internal departments to rectify implementation; billing and claims issues;along with membership and enrollment issues. A subject matter expert (SME) for Small groups new quoting and renewal tool;Providing online and in person training to our Brokers, Clients and my peers; Providing monthly updates on tool improvements to all Highmark regions;Creating reports and pivot tables for SVP and VP to review Small Group business quarterly. Show less Appointed as project lead on over 50 small projects implementing system enhancements with zero defects. Participated on 5 very large projects to help integrate systems with internal & external Blue branded plans. Writing requirements, testing, updating all project documentation, follow up meetings with directors on project status and post implementation testing.Supported ITS and Bluesquared as a liaison between clients, developers and business analysts. Developed an internal website via Sharepoint for (ITS) keep documents and updated records in one secure location. Show less

  • Sr. Sales Enablement Analyst at Highmark Inc.

    Nov 2016 - Sept 2017

  • Sales Support Analyst

    Apr 2014 - Nov 2016

  • Business Technical Analyst II - BlueSquared

    Feb 2012 - Apr 2014
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  PSECU

  Oct 2017 - Sept 2018

  Business Operation Analyst

  Support Credit Services operations through the use of business analysis, project management, and financial analysis. Responsible for coordination and development of web pages, system requirements and hardware maintenance for all new and existing lending systems.Work with operational managers from the entire department on work flow automation, streamlining of process and employee tracking.

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  TE Connectivity

  Sept 2018 - now

  Sales operations working with the Industrial business sector with forecasting, quarterly reviews, Salesforce reports and support.TEAO Project Leader for America's RegionRegional Sales EnablementStrategic Projects cross multiple segmentsOwn weekly and quarterly forecast analysisMaintain and support Sales Incentive PlanDrive GTM strategy with forecasting and conversion Lead Process/Operational EfficiencyData Analytics and Reporting - Regular and Ad-Hoc via Salesforce Show less

  • Project Manager, Sales Operations

    Aug 2022 - now

  • Sales Operations Analyst III

    Sept 2018 - Aug 2022