Andrew Luu

Experience

• 

  Nova Group

  Jan 2007 - Nov 2007

  English Instructor

  English Instructor at Kichijoji and Musashi Koganei Nova School for English. Covering Childrens classes Aged 4+ to Mature Adult classes

• 

  Chin Bros Wholesalers

  Jan 2008 - Aug 2009

  Office Administrator
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  NAB

  Aug 2009 - Sept 2017

  Setting and driving collections strategy for collections through developing champion challenges against current strategiesResponsibilities include:• Gathering business strategy change requirements• Use of SAS, SQL and Teradata to build reporting and measure success metrics• TRIAD (PCTMS) strategy solution design, build, testing and implementation• System integration testing - BaseGlobal 2000• Stakeholder engagement and communication• Project scaling pilot programs/process into production 收回 Leading a team of specialised collections associates whom recover on debts post write off. Matching right collections strategies for debt recovery including; referral to external agencies, sale of debt, legal action and long term arrangements. Responsibilities include:• Managing a high performing team• Managing a unsecured debt portfolio• Working to debt collection guidelines• Setting key performance indicators to drive recoveries• Use of SAP to manage staff• Engaging in team based problem solving 收回

  • Strategy Analyst - Strategy - Collections

    Mar 2014 - Sept 2017

  • Business Analyst, Collections Services

    Oct 2012 - Mar 2014

  • In House Recoveries Team Leader

    Nov 2011 - Oct 2012

  • Business Support Analyst

    Feb 2011 - Nov 2011

  • Data Control Associate

    Jan 2010 - Feb 2011

  • Collections Associate

    Aug 2009 - Jan 2010