Vidhya Raghavan

Experience

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  Self - Employed

  Jan 1993 - Mar 2010

  Free-lance Training Consultant

  Proven experience as a free-lance training to universities as well as educational institutes.Successful delivery of over 70 training workshops for 2000 professionals in Australia and overseas. Ongoing consistent achievement of over 95% “Excellent/ Very Good” ratings from workshop participants.Successfully designed, developed & delivered Business & Management training for Registered Training Organisations, including developing content for training/learning, workbooks, activities, assessments and exam papers. Have knowledge & experience in the following areas: Business, Management, Retail, Call Centre, Marketing, Training, Frontline, Sales, Customer Service areas.Proven experience in writing policy documents Staff Recruitment & Induction, Staff Training & Professional Development, Performance Development, Emergency & Evacuation, Reward & Recognition, Educational Agent Hiring policy, Continuous Improvement etc.Managed and lead Trainers & Administration staff for Registered Training Organisations (RTO). Conducted performance appraisals and skills analysis, implemented professional development activities, coaching, delivered staff induction.Developed & improved the Student Induction Policy. Initiated & implemented several Student Services initiatives such as workshops on Study Skills, Essay Writing, Resume Writing & Interview Skills, Essay Writing, Speed Reading, Improving Memory etc.Developed and implemented continuous improvement systems such as feedback survey forms for students, education agents, trainers, observers. Developed and delivered workshops such as:“Make the Most of Your Mind”“Maximise Opportunities Out of Problems”“Lift Your Profile”“Time Management”“Conflict Management"“Creative Thinking”"Improving Sales""Etiquette at work""Customer Service" Show less

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  Self-employed

  Jan 2000 - now

  Resume Writer | LinkedIn Profile Optimiser | Personal Branding Strategist | Interview Coach
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  Telstra Vic

  Jan 2000 - Jan 2008

  Training & Account Management

  Launch & deliver training initiatives into a portfolio of retail dealers worth over $20 million dollars in revenue Deliver training for product, process & systems as well as soft skills such as cross selling, customer service, database management, generating new business opportunities to CEO's and business owners and dealership staff Tailored and developed several induction programs which was delivered to Account Executives, Dealer Managers & Sales Managers; as well as hundreds of nationwide independents and 80 Good Guys nationwide retail outlets Conduct coaching and on the job retail training initiativesConsult with National Sales Manager, J.B.Hi-Fi in implementing a national roll out for sales training for 90 stores Conduct extensive research and develop a training pack on selling Next G browser packs which was launched across thousands of retail outlets such Telstra Shops, Independent Dealers, Retravision, Good Guys, LET, J.B. Hi-Fi Train Account Managers & Dealer Managers on "Easy Ways to Sell Datapacks" resulting in 20% lift in sales within 2 monthsContribute to online content to L.A. - a multi-million dollar e-learn project launched across thousands of Telstra outlets Consult with external vendors and training providers - Talent2, in building learning content Invited by Proactive One management to deliver leadership training programs for Sales Managers such as "Thinking Efficiently For Mangers" & "Maximise Opportunities Out Of Problems" Show less

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  Self Employed

  Oct 2008 - Feb 2010

  Free-lance Small Business Consulting

  Develop a mission statement, USP, value proposition and SMART goals based on their personal and business valuesAssist small businesses to improve their bottom line profit margins through developing marketing plans & campaigns, advertising, sales copy writingAnalyse their business and help them streamline their resources for maximum leverageHelp small businesses find their niche market and develop a customer loyalty planDevelop professional development and training plans for their staffHelp them find suitable/complimentary partnerships to develop several revenue streamsTrain staff in identifying customer needs, up selling and cross selling strategies, closing salesDevelop a refined database which profiles various customer niches for marketing plansStrategies to lift the profile in the community Show less

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  Pioneer International College

  Jan 2009 - May 2009

  Quality Manager & Vocational Trainer

  Quality Management Writing policy documents on staff recruitment, induction, professional development, staff appraisal, OH&S, Student induction, Manage training staff - implement performance appraisal and professional development proceduresImplement continuous improvement strategies for Training & Assessment; Client Services & Management SystemDevelop & implement Student Service initiatives such as Student Induction, LLN Develop and implement workshops on Study Skills, Research Strategies, Examination Techniques, Essay Writing, Resume Writing, Advanced Job Search Skills, and Interview Skills etc.Develop and implement continuous improvement systems such as feedback survey forms for students, education agents, trainers, observersMentor new and new trainers on request by the managementRegularly review and evaluate training to ensure quality training and continuous improvementInitiated & implemented a workplace based programme for holistic units by using extensive networks in the restaurant industry and volunteer contactsMediate & resolve conflicts with student issuesTrainer:Deliver customized teaching outcomes to international students Deliver and prepare course content, activities, exams and training materialConduct assessments and develop current assessment toolsRecord student’s attendance, progress, performance for each session and update records on student systems promptlyDevelop and implement study resources and tools such as assignment writing & presentation templates as well as examination strategies Show less

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  MAX Solutions

  Aug 2009 - Jan 2010

  Job Search Consultant

  Coach job seekers to be job ready on topics such as:- Resume writing- Cover letter writing- Interview skills- Image management- Creative strategies for job search

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  Australian College of Kuwait

  Mar 2010 - Feb 2012

  ESL & Business & Management Lecturer

  ESL Teacher:Plan organise and provide English language instructionDevelop and deliver lesson plansDevelop, deliver and assess English language skillsAddress all aspects of communicationBusiness Instructor:Deliver lessons and assessments on business topics: Leadership, Recruitment, Selection, Induction, Manage People & Performance, Write Business DocumentsUse multi-media creatively to enhance students understanding of business managementPrepare content and student handouts, class room activities and assessments etc.Implement assessment activities and assess students’ assessmentDevelop learning and teaching materials Assess learners for competency in knowledge- - Identify learning gaps in the class room and supplement training resourcesAssist students with study skills such as: exam skills, research skills, time management, memory techniques, speed reading and comprehension, critical thinking, note taking, presentation etc.Develop and implement a handy induction document for overseas employeesLiaise with community members and engage in program promotion Show less

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  A'Sharqiyah University

  Sept 2012 - Aug 2014

  English Instructor

  Teaching English language skills (Reading, Writing, Speaking, Listening) various levels i.e. College, Intermediate and Pre-IntermediateDeveloping learning and teaching material including quizzes, assessments and examsGrading quizzes and exams and providing timely feedbackWriting student updates and reports

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  King AbdulAziz University | University of Jeddah

  May 2014 - Aug 2020

  ESL Instructor

  Deliver quality English language classroom instructionsResponsible for design, delivery, and evaluation of English programPrepare curriculum and lesson plansDeliver effective classroom instructionEvaluate students effectivelyParticipation and make contributions to the academic and professional developmentContribute to the English Language Institute (ELI) community serviceContributions:Initiated and delivered a yoga program for staff and studentsProvided proof-reading services to ELIMentored fresh graduate teachers at ELI for two yearsProfessional Development Presentations:Developed and presented the following topics:Personal Values - Life's Operating SystemPerception: How it impacts communication and relationshipsMind dynamicsLearner Leadership Show less

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  Lincoln College International

  May 2021 - now

  Sales Instructor | Trainer

  Conduct skills gap analyses to identify areas for / of improvementDesign hands-on lesson plans that allow for students to learn how to use the tools, equipment, technology and techniques necessary to perform the tasks required of the jobDevelop teaching aids to accompany hands-on work by creating visual aids, providing homework assignments, developing study guides and providing lists of resources such as apps or educational websitesProduce physical and digital educational material (e.g. videos and case studies)Coordinate individual and team performance review sessions to discuss strengths and weaknessesCreate and administer oral, written or performance activities that allow you to evaluate the effectiveness of your lesson plans and the progress of your students to determine which information needs further teachingMaintain updated records of training material, curricula and costsMeet with students to discuss students’ progress, address concerns, answer questions, provide constructive feedback and determine how students can further benefit from your classes in the futurePrepare and maintain student records to include attendance records, grades, behavioral reports, current courses Show less