Pravin Chorge

Experience

• 

  IBM

  Apr 2013 - Jun 2016

  Technical support ennginer .

  My team work in IBM TSS department that is Technical service and support and i am part of my team. Will gives all pune IBM users good technical service and technical support. My role in this work is give a technical support to a user without any comp-lent and without any problem and in specific time restriction that is count as a TAT. First important thing in this role is make a friendly relation with user and give a good technical support on phone or on remote support or onsite support.

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  Wysetek Systems Technologists Pvt. Ltd.

  Jul 2016 - Sept 2020

  Technical Support Engineer

  Implantation of new data center.Take care of all kind of storage, servers, networking and firewall.VM migration , Domain migration , Data storage Migration , Firewall up-gradation.Work collaboratively with both internal teams and third party vendor support and engineering teams. Hands on managerial approach which includes replying to client inquiries through various channels, including chat, web portal, email and phone, and escalate to development as needed

• 

  Wurth IT India

  Sept 2020 - now

  System Engineer

  Focus on project work to implement new systems and upgrade/improve upon existinginfrastructure.• Provide excellent customer service and support for internal staff via email, phone, Skype,Teams, or face-to-face• Assist in developing methods to minimize customer impact, create/edit projectdocumentation, and transition new services to opera􀆟ons• Work collaboratively with 3rd party support services on diagnosing and troubleshoo􀆟ngissues related to the e-commerce environments• Diagnose a wide range of issues, focusing on server and network pla􀆞orms, and to a lesserextent desktop applica􀆟ons• Adhere to all IT security policies and assistance in enforcing and monitoring IT securitypolicies.• Troubleshoot Servers, Systems, and Storage related problem• Highlight possible trends from re-occurring incidents• Ensure all systems meet Business Continuity Planning measures.• Create, review, and maintain documentation.• Creating and Managing Virtual Machines, Templates, and Clones. Show less