Roberto Tiay

Experience

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  Magallanes Shell Station

  Feb 1985 - Sept 1991

  Automotive Mechanic

  *Repair all kinds of trouble related to customer vehicle problems.*Under chassis repair i.e brakes, shock absorber , rubber bushing and others.*Major and minor overhauling of engine,*Engine and Electrical troubleshooting*Transmission and Differential overhauling

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  Toyota Shaw Inc.

  Dec 1991 - Nov 1992

  Toyota Technician / Service Advisor

  *Performed maintenance and repair of Toyota Vehicle*Under chassis repair i.e brakes, shock absorber , rubber bushing and others.*Major and minor overhauling of engine,*Engine and Electrical troubleshooting*Transmission and Differential overhauling*Diagnose vehicle problem by road test the vehicle.* Use Intelligent tester to diagnose electronics / electrical problems*Provide excellent service to customer vehicle and ensure that the vehicle is in top condition.*Receive customer vehicle prepare job Card of whatever customer complaints.*Diagnose customer complaints*Advise customer regarding the status of vehicle (i.e parts need to be replaced, payment, etc.)*Follow-up customer regarding the status of vehicle after release Show less

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  Abdul Latif Jameel Co., Ltd. (Sole Distributor of Lexus and Toyota in the Kingdom of Saudi Ara

  Nov 1992 - Nov 1994

  Toyota Pro Technician

  *Performed maintenance and repair of Toyota *Under chassis repair i.e. brakes, shock absorber, rubber bushing and others.*Major and minor overhauling of engine,*Engine and Electrical troubleshooting*Transmission and differential overhauling*Diagnose vehicle problem by road test the vehicle.* Use Intelligent tester to diagnose electronics / electrical problems*Provide excellent service to customer vehicle and ensure that the vehicle is in top condition.

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  Trans Eagle Corporation (Chrysler and Daewoo Cars Distributor)

  Aug 1995 - Jun 2000

  Service Manager/Warranty Administrator

  * Lead people * Create and implement customer enthusiasm and owner loyalty strategies * Create and implement marketing strategies to develop service business * Manage service department profitably * Manage relationships with internal departments and external resources − Review service, body shop, and parts RO/invoices for accuracy ( claim detail, labor operation number, etc.) − Review necessary manufacturer/supplier authorization and management approval − Enter required RO/invoice detail in correct DCS screen and document RO/invoice accordingly − Review, correct, and re-enter RO/invoices that have been rejected − Review claim memo and reconcile all paid (or partially paid) RO/invoices against the appropriate dealership journal − Review all rejected and payment discrepancy (short/over paid) RO/invoices to determine cause − Communicate rejected or payment discrepancy RO/invoices to the fixed operations manager (or appropriate department manager) for review and handling instructions − Follow-up with fixed operations manager (or appropriate department manager) after on all outstanding RO/invoices − Review and reprocess all approved RO/invoices − Adjust appropriate journal for all RO/invoices not eligible for re-submission, ensuring proper accounting for expense Show less

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  Borneo Motors Singapore Pte Ltd

  Jun 2000 - Jun 2001

  Lexus Technician

  Performed maintenance and repair of Lexus and Toyota *Vehicle Diagnosing*Vehicle Programming*Engine And Transmission Overhauling*Periodic Maintenance and Servicing*Engine Trouble Shooting*Electrical and Aircon Repair*Wheel alignment *Wheel balancing*Under chassis repair

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  General Motors Automotive Philippines

  Oct 2002 - Oct 2009

  Warranty Analyst

  * Analyze warranty claims data and establish trends.*Warranty claims processing *Warranty Database maintenance*Organize all warranty relates documents (i.e. Warranty Approval Slip , Warranty Repair Order , Debit Memo, Credit Memo and , ETC.)*Warranty account reconciliation between dealers and distributor.*Warranty periodical audit and cost control / reduction *Recall control monitoring and completion*Goodwill warranty monitoring *Report submission on Warranty and Recall Campaign to Manufacturer*Monitor Cost Per Vehicle Service ( CPVS )*Review all rejected and payment discrepancy (short/over paid) RO/invoices to determine cause .*Assist dealers with regards to warranty by training them.*Submit Technical Thru Field Information Network Database ( FIND ) Show less

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  The Covenant Car Company Inc. ( Sole Distributor Chevrolet Cars in the Philippines )

  Oct 2009 - Apr 2011

  Assistant Manager / Warranty Officer

  *Manage Warranty claims processing and payment to dealers*Manage and Monitor Warranty expense trends such Cost Per Vehicle Service ( CPVS )*Manage all warranty relates documents (i.e. Warranty Approval Slip , Warranty Repair Order , Debit Memo, Credit Memo and , ETC.)*Manage Warranty account reconciliation between dealers and distributor.*Manage Warranty periodical audit and cost control / reduction *Manage goodwill warranty , recall control monitoring and completion*Report submission on Warranty and Recall Campaign to Manufacturer*Assist dealers with regards to warranty by training them. Show less

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  United Asia Automotive Group Inc. ( Sole Distributor of Foton Products in the Philippines )

  Feb 2012 - Sept 2013

  Shipment Claims Supervisor

  *Supervise shipment claims operation and Vehicle inventory.*Submit Quality Issues found in the vehicle during Shipment inspection *Monitor Incoming/Vehicle in Production Operation Submit shipment claims to the manufacturer *Monitoring of all claims submitted to manufacturer*Validate technical issues , create a technical service report and submit to manufacturer .*Prepare monthly shipment / warranty claims and submit to manufacturer.*Diagnose vehicle problem found during shipment and advise for rectification. Show less

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  Anwar Almastaqbal

  Nov 2013 - Sept 2014

  Workshop Controller Mechanical Job

  As a workshop controller I am responsible of workshop utilization . Ensure the vehicle time promised be delivered to customer. Make sure that the flat rate hours fair and justified to the customers. Monitor the technician and productivity as well as workshop productivity. Monitoring of parts ordering and availability.

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  Wallan Automotive Company

  Mar 2015 - now

  Job controller - Body and Paint

  My role as Workshop job controller in body and paint * keep time promise to customer * maximize the best use of service resources * provide equal distribution of work assignments * support to increase technician efficiency by aligning jobs and skill.* Ordering of parts as requirements needed.Functions:* Determining shop capacity * Ensure that the technician has been properly clock in and out the job card* Make sure that customer is aware for the insurance participation.* Follow - up waiting parts * Monitoring of inventory level of supply and materials * Maintaining an accurate records of in progress repair order and status.* Monitoring of technician efficiency and productivity * Informed Service consultant of unexpected changes that could affect time promise.* Closing of repair order including reviewing of all parts,labor , supplies and materials done in the repair. Show less