Chitkoko Win

Experience

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  Myanma Computer Company

  Jul 2014 - Dec 2014

  Junior Software Engineer
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  NTT DATA Myanmar

  Dec 2015 - Oct 2018

  System Engineer
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  Ooredoo Myanmar

  Oct 2018 - May 2022

  Revenue Assurance Risk & Fraud Analyst

  • Overall accountable to ensure Control Points & Recons are performed based on agreed frequencies for Mobile Money and Roaming• Perform daily commentary on RA activity, findings & issues• Analyze VAS data trend analysis and validation• Responsible for controls around Mobile Money creation from bank to the trust fund account.• Ensure that charges deducted for mobile money are in line with the commercial plan. • Direct deposit and split deposit tracking to arrest any arbitrage on commission.• Support commercial department for validation of the products & proposed price changes in the respective systems. • Commission assurance to ensure correct commission is disbursed to the distributors.• Perform the E-money breakdown recon vis-à-vis escrow account to ensure there liability is assured with the deposit in line with the central banking regulation.• Roaming Recon between MSC and Tap out generated to ensure full revenue is realized• Reconcile RCF calls vis-à-vis MSC vis-à-vis tap in file.• Reconcile the file transferred to DCH vis-à-vis files generated to identify the revenue in transit loss.• Design and implement the new product development fraud controls in FMS to arrest any new threat.• Validate all data across different departments within the organization• Manage revenue leakage in organization • Support efficient ways for organization process• Have sound telecom knowledge Show less

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  Telenor Myanmar

  May 2022 - Sept 2022

  Assistant Manager Revenue Assurane & Fraud Management

  Revenue Assurance•Ensure understanding regarding the development of revenue assurance policy, methodologies and procedures•Perform complex activities in developing revenue assurance operational plans and activities, in order to extract data and analyze overall process of the revenue-earning value chain.•Perform complex activities in developing, monitoring and reconciling the bill-run processes, in order to identify potential leakages and/or unusual activities levels, to ensure integrity of revenue cycle.•Coordinate key activities with relevant parties (such as Billing, Legal, Tax and Sales functions), in order to ensure completeness and accuracy of revenue cycle, as well as to resolve any revenue assurance issues.• Perform complex activities to track, monitor, evaluate and periodically review the overall processes of revenue assurance operations.Fraud Management•Ensure understanding regarding the development of fraud management policy, measures and procedures.•Perform complex activities to support development of systematic fraud management end-to-end procedures, including identifying and detecting frauds and revenue leakage, dealing with frauds and preventing future occurrences.•Perform complex activities in monitoring systems and work processes of risky areas and/or receive informed revenue leakage cases from related functions, in order to ensure detection of a case of fraud and revenue leakage.•Perform complex activities in reviewing and analyzing systematic fraud and revenue leakage cases, in order to find the root causes of the problems as well as to be able to rectify variances and issues effectively and in a timely manner.•Coordinate key activities with Internal Control in order to improve work process to prevent case of revenue leakage in the future. Show less

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  Ascend Group

  Sept 2022 - now

  International Fraud Analytics Specialist

  Establish and maintain policies/minimum/guidelines regarding fraud risk management Fraud Risk Management Policy, Fraud Prevention and Detection Minimum Standard.• Maintain fraud analysis models to improve efficiency and effectiveness of the system/tool.• Daily fraud data analysis to ensure that any suspicious activity has been raised to the country fraud team for monitoring and investigation and identify high risk transactions within the portfolio.• Recommend anti-fraud processes e.g. set-up the new fraud detection rules to prevent further deem suspicious transactions.• Identify system improvements to prevent fraudulent activities and/or recommend new software tools used for fraud detection, prevention and reporting activities.• Establish, develop and maintain proactive fraud prevention mechanisms and fraud detection systems.• Proactively identify fraud trends, emerging fraud risk, understand fraud methods and patterns of potentially fraudulent activities, utilizing technical data analyst and statistical interpretation including determining existing fraud trends by analyzing account/transaction patterns.• Conduct root cause analysis to identify opportunities to predict, prevent and mitigate risks within processes and performance.• Ensure fraud performance is within the established benchmarks and the regional level of losses.• Consistently evaluate and review system and manual processes of fraud control modules.• Provide an ongoing/periodic reporting to the regional risk management committee and other concerned parties required by the regulation governance in relation with fraud related patterns, loss levels, projects, identified threats/risks and progress made in other key fraud items. Show less