Paulos Young

Experience

• 

  Staples

  Jun 2017 - Jan 2018

  Retail Sales Expert

  • Enhanced revenue through tailored product recommendations.• Resolved complaints, exceeding expectations for satisfaction.

• 

  Jackson Hewitt Tax Service Inc.

  Feb 2018 - Mar 2019

  • Directed multiple tax projects, optimizing efficiency.• Led and supported a high-performing tax team. • Ensured compliant tax returns, maximizing client savings.• Managed multiple tax projects, ensuring accuracy.

  • Manager

    Jun 2018 - Mar 2019

  • Tax Preparer

    Feb 2018 - Jun 2018
• 

  H&R Block

  Apr 2019 - Jun 2019

  Front Desk Receptionist

  • Mastered excellent communication, greeting visitors, and responding professionally.• Efficiently managed diverse tasks, ensuring smooth office operations.• Maintained precise records, reducing errors, and improving efficiency.

• 

  Target

  Sept 2019 - Feb 2020

  Fulfillment Expert

  • Precise order fulfillment with exceptional accuracy.• Collaborated with cross-functional teams to improve the customer experience and ensure timelydelivery of high-quality products, resulting in increased customer satisfaction.

• 

  Advanced Call Center Technologies, LLC

  Apr 2020 - Jun 2020

  Customer Service Representative

  • Timely and professional customer support via phone/email.• Liaised for prompt issue resolution between customers and departments.• Managed accounts, processed orders, and provided information.• Maintained accurate records of customer interactions and transactions.

• 

  Freelance

  Apr 2021 - May 2022

  Content Moderator

  • Managed online forums and social media for positive engagement.• Developed guidelines, ensuring a safe, respectful online environment.

• 

  Macy's

  Sept 2021 - Sept 2022

  Fulfillment Associate

  • Proficient in accurate and timely package handling.• Skilled in safe warehouse equipment operation.• Experienced in inventory management with strong organizational skills.• Proven ability to meet production targets and deadlines.

• 

  Freelance

  Aug 2022 - now

  Customer Service Representative

  • Proficient in email communication and customer service.• Skilled in accurate data entry and deadline management.• Strong analytical and problem-solving skills for timely resolutions.