Mohammed Abdul Zaheer

Experience

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  Genpact

  Feb 2015 - May 2017

  Order Fulfillment Associate

  • End-to-end cycle of receiving and processing customer order through order fulfillment.• Review orders for accuracy, errors, and omissions to minimize incorrect shipments.• Prepare various sales orders through appropriate SRS ticket system and provide update through CAS order.• Research and address customer inquiries, questions, and issues within less time to promote optimal customer service.• Escalating details to customers via email or calling for order details information such as unit prices, shipping address and anticipated delays.• Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.• Used ERP and SAP to keep track of client information, orders, monitor shipments to obtain and relay real-time information.• Maintained accurate records of customer interactions and transactions, ensuring timely and accurate order fulfillment.• Provided accurate and timely order fulfillment, resulting to decrease customer waiting time.• Streamlined the order fulfillment process, resulting in improvement of fulfillment time.• Create internal requisition Purchase order and sales order to move stock from one Distribution to another.• Order to Cash (O2C), Purchase to payable (P2P) & Inventory Cost of Sales (I2C).• Provide necessary inputs to ensure that all KPI's are timely presented to project management.• Create and prepare analytical reports, dashboard & forecast reports.• Order sourcing strategies and business techniques to deliver a high quality of customer service in fast paced.• Follow-up with origin and carrier forwarder for updating customer order shipment delivery status. Show less

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  HAPCO

  Aug 2017 - Jul 2019

  Site Admin and Document Controller

  • Designed and implemented a document filing and retrieval system, ensuring that all documents were properly archived and indexed.• Performed data entry and document management tasks, such as scanning, copying, and filingPrepared workflows for documents review on Aconex software.• Distribute documents to team for reviewing drawings, RFI, RFIA, MIR, MS, DCR and followup until its completed and returned to contractors.• Printing important emails and attachments for the PM’s attention.• Making the recommendation of payments for the contractor’s monthly invoices as per PM instructions.• Preparing Minutes of Meetings, Issuing letters and follow-ups on stakeholders for documents overdue.• Assisting project management and administrators work for weekly and monthly time cards, attendance sheets, daily reports and printing documents.• Placing purchase order for site office supplies.• Devices calibration for certification and maintaining record for expiry details and before end of due date for calibration.• Maintain confidentiality around sensitive information and terms of agreement and ad-hoc reports as per projects requirements.• Maintaining record for safety training documents.• Submission of monthly progress and certificates documents to client. Show less

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  Permasteelisa Gartner Middle East LLC

  Jul 2019 - Dec 2020

  Senior Document Controller

  • Maintain document archive and file server of approved documents and drawings to provide easy traceability and retrieval.• Managed technical documents flow of engineering, project management and construction work activities.• Implemented new document management system that improved document version control and access control.• Developed an efficient document workflow process that increased document turnaround time.• Implemented document management system that improved document retrieval time.• Prepare document control procedure, document workflows and work instructions that meet the requirements of Worley Document Control procedures and client project contractual obligations.• Proofread filenames, titles, and submittal details to streamline submittal and avoid documents rejection.• Provides assistance in inbound and outbound document processes, document sorting, logging, and work order creation.• Modified and maintained tools to support operations and business processes using software's such as Aconex, Oracle, Project Wise, and EDMS.• Perform secretarial and administrative tasks day-to-day activities.• Receives and submit documents through transmittal for external and internally stakeholders according to documents distribution matrix. Show less

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  SWARCO

  Dec 2020 - now

  Project Coordinator

  • Identified and resolved project issues quickly and efficiently to minimizing their impact on project progress.• Implements project life cycle management processes to ensure project requirements were documented and tracked throughout the project.• Executes project documentations at SharePoint in accordance to maintain project database.• Developed and maintained spreadsheets to track project work progress and enables accurate reporting of project work progress status.• Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion.• Prepare flowcharts, schedules by managing deadlines, adjusting workflows, step-by-step project action plans.• Liaising with client to identify and define project requirements, scope, and objectives and to ensure project milestones are achieved in time.• Works with Project Manager to eliminate blockers and to ensure project completion on time and meet high quality standards.• Handles administrative task for the project manager and team members to keep the project running smoothly.• Perform various coordinating tasks, scheduling, risk management and escalate any issue arises in project.• Performs administrative task for maintaining documents and handle projects related files.• Act as point of contact and communicates between field and project related participants for work status.• Creation of weekly reports which includes work progress, cost, schedule, material delivery shipments, RFI's and change orders.• Facilitate minutes of meetings with clients to review the project work schedule, planning, look ahead work activities.• Coordinate with procurement team for materials delivery status and shipment receiving details), In-addition supportive to project related inspections for materials, quantity survey, invoice payment certificates, revenue prospects and cost reports. Show less