Austin Palmer

Experience

• 

  Walmart

  Dec 2019 - Apr 2021

  Sales Associate

  Assisted customers with finding products while providing excellent customer service. Worked/lead with small teams of 4-6 people to push out freight, restock, and update modules. Used company equipment and systems to keep inventory, record prices, and work in the backroom.

• 

  John Brown University

  Aug 2020 - Mar 2021

  Help Desk Agent
• 

  J.B. Hunt Transport Services, Inc.

  Sept 2021 - now

  • Through smart negotiation practices, my team of 6 brought in over 1 million dollars of margin in March 2024 which contributed towards an operating ratio of 94%.• Manage all freight in transit by obtaining updates from the carrier to monitor movement and consistently perform above 92% service for customers.• Collaborate with other teams such as the trailer and service teams to minimize service failures and keep a steady flow of communication for the customer.• Pod Lead - Led a team of 4-6 Capacity Procurement Representatives to achieve daily/monthly goals. This included managing the load board, reporting to senior leadership daily, making purchasing decisions based on analytics, and team support.• Match Maven - Worked with product owners, business analysts, and UX/UI specialists to optimize a new TMS system. This included giving feedback, assisting in training, and developing new workflow ideas.• Achievements/Awards: Pillar of the Quarter (Q4 2022), Maven of the Year (2023), ACT Award (Q1 2024), Excellence Award (Q1 2024) Show less

  • Logistics Engineer I

    Jul 2024 - now

  • Capacity Procurement Representative II

    Feb 2024 - Jul 2024

  • Capacity Procurement Representative I

    Sept 2021 - Feb 2024