Daniel O' Shea

Experience

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  Carlton Hotel

  Jul 2011 - Aug 2012

  Restaurant Team Leader

  I was initially employed with the company as a waiter in the restaurant. I was promoted to team leader after 3 months. I was responsible for meeting and greeting customers.Dealing with complaints and grievances.Delegating duties to staff members. Ensuring that professional standards were adhered to at all times. Ensuring that excellent customer service was provided at all times.Counting and depositing end of day cash.Serving customers food and beverages in both the restaurant and bar areas. Show less

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  Springboard Project

  Feb 2015 - May 2015

  Family Support Worker

  The Springboard project is a joint partnership between the Kerry Diocesan Youth Service (KDYS) and TUSLA. The project works with vulnerable children and families in the community that have either self-referred or have been referred on by another agency. My role as a student on placement was primarily working with the young people on a one-to-one basis. The families Support Worker would identify areas they felt the young person needed further support with and we would come up with various methods on which to provide these supports. I also helped out with the incredible years programme, which is a programme for the young person and the parents. The project workers work with the parents and children separately. We did various pieces of work like parenting skills, budgeting, hygiene, healthy eating, sharing and making friends. Other supports that I provided were advocacy for the family on a variety of different issues, empowerment, assisting with filling out forms for entitlements and visiting the houses of the families to check in with them. Show less

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  Talbot Grove

  Sept 2015 - Dec 2015

  Support Worker

  Talbot Grove is a residential addiction treatment centre that cares for addicted individuals and their families. My main role in the centre was building relationships with clients and acting as a source of support for them as they went through the rehabilitation process.I co-facilitated group therapy sessions and family groups. I admitted clients through the formal admittance procedure that the centre operates. I participated in staff briefing sessions, whereby the rest of the staff would be informed of what had taken place in group therapy and any concerns that needed to be raised in relation to individual clients. I gave input on the formulation of clients individual care plans. Show less

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  Dixons Retail

  Oct 2015 - Jul 2016

  Sales Colleague

  My role within the company is Sales Colleague. I thoroughly enjoy working for the company as I am constantly engaging with people, which I love to do. I have shown in my short time in the company how quickly I can learn new skills and ways of working. I am responsible for approaching customers, talking them through products that they are looking to purchase and answering any queries that they have around particular products. I take pride in my ability to consistently meet my individual sales targets. Show less

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  Turas Nua

  Aug 2016 - Nov 2018

  Personal Adviser
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  NEWKD

  Nov 2018 - now

  • Community Engagement Manager

    May 2023 - now

  • Community Employment Supervisor

    Nov 2018 - Jun 2023