Carrie Lin

Experience

• 

  ING Bank N.V., Taipei Branch

  Sept 1995 - Apr 2001

  Senior IT Specialist

  IT infrastructure systems support/administration1. Support Banking application customize reporting to dealing room. 2. Provide IT support to 100+ end users with 2 IT support.3. Improve local users’ application support turnaround time by reducing from 8 hours to 4 hours.

• 

  AMD Far East Ltd., Taiwan Branch

  Apr 2001 - Nov 2015

  Project Management & Business AnalystLead and manage IT projects include application development, application retirementAnd IT Infrastructure support transition optimize business process efficiency. 1. Eliminate redundant multiple systems where feasible for increased efficiency and transparency and save 600K licenses cost.2. Save 10% customer engineering team resource by engaging 30+ companies /1100+ external customers to report and track issues via new application.3. Reserve non-IT engineers across multiple sites (Austin, Markham, Shanghai, and Bangalore) to support lab IT infrastructure server and increase engineering productivity to build great product by transition the Lab IT infrastructure support to IT managed service teams.4. Decommission 6 servers and migrate 4 servers from Taiwan, Beijing and Shanghai to Asia data center within 4 months include initializing, planning, implementation and stabilization, reduce the local IT support resources and improve application stability. Show less Engineering IT Business Relationship Management and application supportLiaise as IT business partner to multiple engineering teams in Greater China and Taiwan (1000+ users) to provide engineering applications support, enhancement, Requirement analysis and training. 1. Improve Greater China Engineering community’s efficiency to get problem solved in Asia time zone by reducing issue turnaround time from 24 hours to 4 hours.2. Successfully migrate one of the application to new version with 2 engineers and limited budget to avoid the vendor unsupported for old version.3. Involved to build up IT develop and support team in Malaysia, transition the application development and support knowledge to IT developer team (8+ members) and IT support team (5+ members). Show less Engineering Lab IT Infrastructure enablement and application supportPlan and setup a Lab with IT Infrastructure include servers and networking to deliver engineering validation automation, enable the data synchronization between Taiwan, Shanghai, Beijing and North America engineering labs.1. Build Intranet portal with MS SharePoint for team workspaces, issue tracking, project management and knowledge management to benefit 1000+ users in Taiwan, Beijing and Shanghai to increase their productivity and efficiency.2. Led to develop a sample management application by outsource software development, provide requirement analysis, system design, use case and acceptance testing to save the 20% manpower paper tracking by tracking from web UI application. 3. The Sample Management system was rolled out to Taiwan, Beijing and Shanghai to improve the samples tracking efficiency from paper to database, reduce 10% of samples lost.4. Setup and enable NDA application in Taiwan to sync up to NDA in North America to reduce the 50% latency for 2000+ external customer access NDA website from Asia. Show less IT Systems infrastructure Support IT Datacenter Infrastructure support/administration (Exchange, Windows Server, DNS, Linux, Server, Networking, VMWare, Telephone system, etc...) Worked with global IT Trade system application support and system upgrade / user Training.1. Provide IT onsite support to +100 users in Taipei office with 3 IT support.2. Provide IT support to corporate alliance project team located in offsite office and improve efficiency by getting problem solved from 24 hours to 4 hours.3. Coordinate IT Datacenter infrastructure move with vendor and global IT teams with office move project, successfully moved the IT infrastructure to new office on target date within 6 months, save the 50% office rent cost. Show less

  • Member Of Technical Staff, S&A Engineer / Engineering IT

    Oct 2011 - Nov 2015

  • Sr. S&A Engineer, Engineering IT

    Jan 2007 - Oct 2011

  • Lab Supervisor

    Jul 2004 - Apr 2007

  • Sr. Systems Engineer

    Apr 2001 - Jun 2004
• 

  AMD

  Jun 2016 - now

  IT Dev and Support management 1. Lead and manage JIRA outsourcing Dev/Support team located in India offshore2. Lead and drive two JIRA instances infrastructure/OS upgrade, application version upgrade on annual basis3. Lead the JIRA performance improvement initiative, performance has been improved 15%~35% in average since 2016 Aug.Business Process Optimization1. Product Owner for the two JIRA instances (10k users) used by internal and external customers around the world2. Governance the JIRA application change management process and lead JIRA change control board and optimize change management process efficiency.3. Analyze JIRA business requirements on new business cases, enhancements and bug fixes.4. Drive to adapt AppDynamics performance monitoring tool to be the pilot application to enhance the performance slowness debug Show less

  • Business Systems Sr. Manager

    Jul 2023 - now

  • Business Systems Manager

    Jun 2016 - Jun 2023