Rahul Steta

Experience

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  Tata Business support services

  Feb 2016 - Aug 2016

  CCE operations

  • Provided network support for Mobile and desktop users.• Provided technical support and knowledge related to Data and Device related queries.• Troubleshooting Internet-related issues on Blackberry devices.• Troubleshooting Internet-related issues on Windows Desktop and Server Operating Systems

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  Concentrix

  Oct 2016 - Nov 2017

  Technical Support Engineer

  Product Knowledge: Gain in-depth knowledge of Apple's diverse product lineup, including iPhones, iPads, Macs, Apple Watches, and more.Operating Systems: Extensive training on macOS and iOS, understanding functionalities, troubleshooting, and device optimization.Technical Expertise: Acquire expertise in hardware diagnostics, software troubleshooting, device configuration, and system optimization.Problem-Solving: Analyze complex issues, think critically, and devise creative solutions.Customer Focus: Communicate effectively with customers, understand their needs, and provide technical assistance for a positive user experience.Continuous Learning: Access internal resources, training materials, and workshops to stay updated with industry trends and new technologies. Show less

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  FnH Technologies Private Limited

  Mar 2019 - Sept 2022

  Technical Support Engineer

  Addressing enterprise customer issues on the in-house developed application ClinicTracker based on client-server architecture:Communicating with customers through emails, outbound calls, and screen sharing.Resolving queries and concerns promptly and effectively.Contributing to the Software Development Lifecycle (SDLC):Performing User Acceptance Testing (UAT) for new/updated features.Thoroughly testing the functionality and usability of the application.Reporting bugs and issues to the development team.Troubleshooting networking issues between client and server:Diagnosing and resolving networking problems impacting application performance.Utilizing networking protocols and diagnostic tools.Mentoring new hires during onboarding:Sharing expertise and knowledge of the application's architecture and workflows.Guiding new team members to ensure a smooth transition into the production environment. Show less

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  Citrix

  Sept 2022 - now

  Senior Technical Support Engineer

  • Working as Senior Technical Support Engineer for NetScaler.• Load balancing: Configuring and optimizing load balancing solutions for efficient application delivery.• High availability: Implementing high availability configurations to ensure continuous service availability.• Citrix Gateway: Supporting secure remote access using NetScaler Gateway.• Troubleshooting and analysis: Diagnosing and resolving complex technical issues.• Mentoring and leadership: Guiding and mentoring junior support engineers.• Collaboration: Working closely with cross-functional teams for issue resolution.• Continuous learning: Staying updated with industry trends and emerging technologies. Show less

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  HCLTech

  Apr 2024 - now

  Tech Architect