Eleonora Bancila

Experience

• 

  MessBusters

  Jul 2018 - Nov 2019

  • Overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. -Working with React.Js, React-Native, JavaScript, HTML and CSS-Web & Mobile App DevelopmentRemoving friction between man and technology by designing beautiful and easy to use products, centered around real people. Internship learning React.Js, React-Native, JavaScript, HTML and CSS

  • Junior Project Manager

    Jan 2019 - Nov 2019

  • Junior Software Developer

    Jan 2018 - Nov 2019

  • Internship

    Jul 2018 - Jan 2018
• 

  Bitdefender

  Nov 2019 - Jul 2021

  Premium Services Delivery Engineer

  -Worked remotely via TeamViewer to provide complete solutions and service.-Performed specific services which include:1. Software upgrades and installation;2. PC configuration and optimization;3. Troubleshoot software, hardware, network issues & peripherals;4. Remove spyware, adware, and other malware;5. Set up security policies.-Provided thorough documentation of all work;-Handled customer inquiries using live communication platforms (phone, chat, email);-Helped end users understand the Bitdefender products and services;-Created, completed and closed helpdesk tickets in accordance with established standards;-Maintained skills required for specialization in computing;-Actively communicated with other departments to increase and leverage skills.-Identified, diagnosed, and corrected problems in a timely manner with no supervision;-Identified, responded to, and resolved end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds;-Installed, maintained, analyzed, troubleshooted, and repaired operating systems. These included, but are not limited to, problems with desktops, notebooks, printers and mobile devices;-Handled helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis; Exibir menos

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  Microsoft

  Jan 2021 - Jan 2024

  Cybersecurity Support Engineer

  CSS Security Engineer supporting following technologies:Microsoft SentinelMicrosoft Defender for CloudKey Responsibilities:- Provide expert-level technical support and guidance for Microsoft Sentinel and Microsoft Defender for Cloud.- Troubleshoot and resolve complex security issues reported by customers, ensuring timely and effective solutions.- Collaborate with cross-functional teams to drive resolution of customer issues and enhance product features.- Engage with customers to understand their security needs and provide tailored solutions to optimize their use of Microsoft security products.- Act as a subject matter expert (SME) on Microsoft Sentinel and Microsoft Defender for Cloud, staying current with the latest updates, best practices, and industry trends. Exibir menos

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  Deutsche Bank

  Jan 2024 - now

  Information Security Specialist