Eleonora Bancila

Eleonora Bancila

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location of Eleonora BancilaBucarest, Romênia

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  • Timeline

  • About me

    InfoSec Specialist

  • Education

    • Athenaeum University

      2023 - 2026
      Bachelor's degree Economic Informatics

      Economic Informatics ensures teachings into: analysis, design and implementation of information systems in enterprises; utilization and configuration of software packages with application in economy; development and introduction of the applied software; research and application of the new computer science technologies; computer programming skills.

    • Shakespeare School

      2012 - 2012
      ENGLISH LANGUAGE AND LITERATURE/LETTERS

      English Summer School

  • Experience

    • MessBusters

      Jul 2018 - Nov 2019

      • Overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. -Working with React.Js, React-Native, JavaScript, HTML and CSS-Web & Mobile App DevelopmentRemoving friction between man and technology by designing beautiful and easy to use products, centered around real people. Internship learning React.Js, React-Native, JavaScript, HTML and CSS

      • Junior Project Manager

        Jan 2019 - Nov 2019
      • Junior Software Developer

        Jan 2018 - Nov 2019
      • Internship

        Jul 2018 - Jan 2018
    • Bitdefender

      Nov 2019 - Jul 2021
      Premium Services Delivery Engineer

      -Worked remotely via TeamViewer to provide complete solutions and service.-Performed specific services which include:1. Software upgrades and installation;2. PC configuration and optimization;3. Troubleshoot software, hardware, network issues & peripherals;4. Remove spyware, adware, and other malware;5. Set up security policies.-Provided thorough documentation of all work;-Handled customer inquiries using live communication platforms (phone, chat, email);-Helped end users understand the Bitdefender products and services;-Created, completed and closed helpdesk tickets in accordance with established standards;-Maintained skills required for specialization in computing;-Actively communicated with other departments to increase and leverage skills.-Identified, diagnosed, and corrected problems in a timely manner with no supervision;-Identified, responded to, and resolved end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds;-Installed, maintained, analyzed, troubleshooted, and repaired operating systems. These included, but are not limited to, problems with desktops, notebooks, printers and mobile devices;-Handled helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis; Exibir menos

    • Microsoft

      Jan 2021 - Jan 2024
      Cybersecurity Support Engineer

      CSS Security Engineer supporting following technologies:Microsoft SentinelMicrosoft Defender for CloudKey Responsibilities:- Provide expert-level technical support and guidance for Microsoft Sentinel and Microsoft Defender for Cloud.- Troubleshoot and resolve complex security issues reported by customers, ensuring timely and effective solutions.- Collaborate with cross-functional teams to drive resolution of customer issues and enhance product features.- Engage with customers to understand their security needs and provide tailored solutions to optimize their use of Microsoft security products.- Act as a subject matter expert (SME) on Microsoft Sentinel and Microsoft Defender for Cloud, staying current with the latest updates, best practices, and industry trends. Exibir menos

    • Deutsche Bank

      Jan 2024 - now
      Information Security Specialist
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Eleonora Bancila
      eMAG Hackathon - set. de 2018 Best Hack 3th at eMAG Hackathon with Messbusters