Moinur Rahman

Experience

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  Sabeers Stone Greene LLP

  Mar 2008 - Oct 2011

  Paralegal

  Drafted pleadings and orders in the areas of litigation, family, immigration, and employment law.Communicated with witnesses and prepared detailed statements.Performed comprehensive legal and additional research, utilising various sources such as Land Registry, Companies House, Lexis Nexis, and The White Book.Conducted advocacy at small claims interlocutory hearings, attending with counsel at fast-track and multi-track hearings.Prepared itemised bills on the firm’s litigation and immigration files. Show less

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  Financial Ombudsman Service

  Feb 2012 - Mar 2023

  Provide analysis, assessment, and management of complaints about regulated financial businesses with a focus on fraud, disputed account transactions, POCA, and account access matters. Key achievements• Consistently exceeded personal targets.• Relied upon to step in and help bring complaints back on track after poor handling by others.• Supported ombudsman manager to achieve team objectives by providing coaching, quality assurance, technical and soft skill support to other team members.• Writing and delivering training to help develop knowledge across the organisation. • Cultivating relationships and engaging with both internal and external stakeholders to resolve disputes in a fair and timely manner.• Consistently receiving great feedback from customers and colleagues. Show less Assessing and resolving complaints about regulated financial businesses to reach fair and well-informed outcomes. Interpreting and implementing FCA principles and DISP rules, ICOBS and the general principles of the FOS.Key highlights• Successfully leading a home insurance mediation project with a leading insurer. This involved developing an innovative casework model to achieve earlier and more effective dispute resolution.• Delivering in-house training and undertaking quality assurance checks for new adjudicators.• Wrote and brought up to date internal property insurance technical guidance notes• Consistently exceeding my targets and taking on additional responsibilities. Show less

  • Adviser - Business Support

    Nov 2019 - Mar 2023

  • Investigator (Level 3) - Banking

    Jan 2017 - Nov 2019

  • Adjudicator (Grade 3) - Insurance

    Feb 2012 - Jan 2017
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  Direct Line Group

  Apr 2023 - now

  Regulatory Risk Manager

  Regulatory Developments. Risk Management including advice, guidance, challenge and oversight. Fair Value Reviews of personal and commercial product lines. Embedding Consumer Duty and associated 2Lod oversight.