Michelle Ward

Experience

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  NetJets

  Mar 2000 - Apr 2001

  Fleet Support Analyst

  Complying with FAR/AIM and FAA rules and regulations by supervising the implementation of necessary precautions. Thorough knowledge of the fleet and their individual capabilities. Extensive researching of new and unfamiliar airports.

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  The Gold Market

  Jan 2002 - Apr 2004

  Fine Jewelry Sales

  Developing and initiating public relations campaigns to attract new clientele.Managing sales staff and marketing strategies with focus on upscale, international clientele.Structuring and presenting informational demonstrations, which drasticaly increased sales.Reaching out to clients after sale by mail, email and telephone initiatives to ensure customer satisfaction and retention.

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  AirNet Systems

  Mar 2004 - Nov 2008

  Director of Corporate Sales-AspenJetride

  Director of Corporate Sales-AspenJetride (one year)Negotiating and closing large corporate contracts for supplemental lift and corporate travel.Implementing a communications/sales effort targeting qualified companies.Maintaining strong relations between corporate clientele and company.Monitoring and administrating lead generation and sales metrics through salesforce.com.Business Development Specialist-Jetride (one year)Negotiating, closing and reviewing large corporate contracts/documentation for supplemental lift and corporate travel.Implementing a communications/sales effort targeting qualified companies.Maintaining strong relations between corporate clientele and company.Monitoring and administering lead generation and sales metrics.Customer Coordinator-Jetride (two years)Controlling and coordinating On-­Demand Private Jet Charter.Addressing and resolving both internal and external operational and service failures.Developing and communicating contingency plans accordingly.Creating a departmental manual and instructing training curriculums for new hires based upon the manual.Providing high dollar complex bids for domestic and international private jet charter. Show less

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  Londer Vineyards

  Jan 2010 - Jan 2012

  Director of Marketing & Sales

  Director of Marketing & Sales (one year)Increasing wine tastings by a monthly average of 50%. Producing effective DTC email marketing campaigns.Generating and qualifying new lead sources for both internal and external sales.Administering multiple social media platforms.Tasting Room & Wine Club Management (one year)Increasing wine club membership by a monthly average of 40%.Managing wine club, tasting room, events and winemaker dinners.Point of contact for client relationships and internal team. Show less

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  Inman Family Wines

  Jan 2012 - Aug 2014

  Director of DTC Sales

  Accountable for managing and increasing DTC sales through e-commerce, tasting room, and telemarketing channels. Established and retained long term buying relationships with wholesale and restaurant accounts. Also responsible for providing monthly financial and technical updates of any known issues/risks to Proprietor.• Developing and retaining direct to consumer relations.• Planning tasting room, e-commerce and telemarketing sales to achieve revenue /profitability goals. • Financial budgeting and analyzing for business opportunity and growth. • Hiring, training and educating tasting room staff.• Producing accurate financial reports.• Developing, nurturing and maintaining critical partnerships with external companies.• Managing all necessary tasting room collateral and supplies. Show less

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  Argo & Lehne Jewelers

  Oct 2014 - now

  President

  Lead all strategic and operational functions to drive profitability and growth for the business. My role integrates comprehensive responsibilities across buying, management, brand marketing, e-commerce, DTC sales, design and business development.