Zach Story

Experience

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  MSKCC - Goldman Sachs - Schering Plough Pharmaceuticals - The Port Authority of NY&NJ

  Sept 1997 - Dec 2001

  IT Consultant & HelpDesk Specialist

  ▶︎𝑴𝒀 𝑬𝑿𝑷𝑬𝑹𝑻𝑰𝑺𝑬: Elevated corporate Help Desk's service levels and ticket resolutions to new heights, using new technologies, such as HelpQ and handheld devices (currently known as smartphones).▶︎𝑷𝑶𝑹𝑻 𝑨𝑼𝑻𝑯𝑶𝑹𝑰𝑻𝒀: Was part of a team setting up badly needed new IT Infrastructure in Jersey City, NJ for The Port Authority of NY&NJ, following the tragic events of 9/11.▶︎𝑺𝑪𝑯𝑬𝑹𝑰𝑵𝑮 𝑷𝑳𝑶𝑼𝑮𝑯 𝑷𝑯𝑨𝑹𝑴𝑨𝑪𝑬𝑼𝑻𝑰𝑪𝑨𝑳𝑺: Was hired as a project manager to oversee the consolidation, transition and outsourcing of 3 internal helpdesks to one international vendor, and served as the liaison with the vendor and new staff post-transition until satisfactory knowledge and service was achieved. Finished the project under budget and ahead of schedule.▶︎𝑮𝑶𝑳𝑫𝑴𝑨𝑵 𝑺𝑨𝑪𝑯𝑺: Designed and coordinated the development of automated daily, weekly and monthly status reports, which indicated overall productivity for the Firmwide Help Desks, NY Laptop LAB, NY Technical Resource Desk, and Firmwide Hardware support, groups. Worked closely with NY Help Desk Management on improving analysts' individual performance, advised on adaptation and implementation of performance improving procedures enabling help desk to function more efficiently, decreasing Help Desk Abandon Call rate from above 15% to under 10% and raising ticket Log-In rate from 35% to above 85%.▶︎𝑴𝑬𝑴𝑶𝑹𝑰𝑨𝑳 𝑺𝑳𝑶𝑨𝑵 𝑲𝑬𝑻𝑻𝑬𝑹𝑰𝑵𝑮 𝑪𝑨𝑵𝑪𝑬𝑹 𝑪𝑬𝑵𝑻𝑬𝑹: Was hired as an entry level helpdesk specialist, and within 6 months was promoted to Help Desk Dispatcher leading to an Assistant Help Desk Manager role, essentially overseeing the day to day operations the entire helpdesk. Show less

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  Tech Team Central - Information Technology Support & Staffing

  Mar 2002 - Feb 2016

  CEO & Founder | Out of School Recruitment | First Job Placement | Hands on Training

  ▶︎𝑾𝑯𝑨𝑻 𝑾𝑨𝑺 𝑴𝒀 𝑴𝑰𝑺𝑺𝑰𝑶𝑵: To provide cost-effective & high-quality Information Technology services to Fortune 500 companies and local businesses, employing and training fresh tech-school grads, giving them their first real-life corporate job experience which would open the doors for them in the future.▶︎𝑯𝑶𝑾 𝑰 𝑫𝑰𝑫 𝑰𝑻: I contacted DeVry University and Chubb Institute of Technology, who provided me with access to their facilities so I could interview and hire their graduates.I taught my new-hires on how to interact within the medium of the corporate environment and had my Sr Techs train them on advanced IT knowledge so they could provide adequate support.Using my connections from my own IT Consulting experiences of recent years (special thanks to Ryan Archibald of The Computer Merchant) I've then placed and supervised these your men and women on various IT projects around the Tri-State area.▶︎𝑬𝑵𝑫-𝑪𝑳𝑰𝑬𝑵𝑻𝑺: Tech Team's end client list included companies such as JP Morgan Chase Bank, AXA Financial Advisors, Merril Lynch, Sovereign Bank, BASF, Carrier, Ford Motor Co., NYC Board of Ed, and many more. Show less

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  Greenwich Capital Management | Your Friendly Business Lender

  Jun 2017 - Mar 2020

  Chief Marketing Officer | Head Of Business Development

  ➤ 𝗠𝗬 𝗠𝗜𝗦𝗦𝗜𝗢𝗡: Doing Business while DOING GOOD.➤ 𝗠𝗬 𝗢𝗕𝗝𝗘𝗖𝗧𝗜𝗩𝗘: To build a network based on trust, integrity and pro-small business lending practices.➤ 𝗪𝗛𝗢 𝗜𝗦 𝗧𝗛𝗜𝗦 𝗙𝗢𝗥: Are you tired of losing ownership of your clients to lenders? Or worse, getting a DECLINE only to see them get funded by someone else… We all know why this happens…That’s why we founded 𝑮𝑹𝑬𝑬𝑵𝑾𝑰𝑪𝑯 𝑪𝑨𝑷𝑰𝑻𝑨𝑳 𝑮𝑹𝑶𝑼𝑷 - so we and our partners don’t have to worry about that anymore. If you are into predatory lending practices and overleveraging your clients, we’re not the lender for you. We simply don’t see eye to eye.But if you want to DO GOOD BUSINESS - WE WANT TO DO BUSINESS WITH YOU.➤ 𝗔𝗕𝗢𝗨𝗧 𝗨𝗦: Most of our existing ISOs are people we’ve been working with, long before we became a direct lender. And they enjoy the peace of mind (and much higher income) that comes only from working with people they can trust.Knowing what ISOs need to be successful, we built the Partner’s Program with competitive advantages.To join the ranks of those who sleep well at night, not having to worry about the integrity of the lender you send your clients to, just let me know you want to be a part of our team.𝙒𝙀'𝘿 𝙇𝙊𝙑𝙀 𝙏𝙊 𝙃𝘼𝙑𝙀 𝙔𝙊𝙐 Show less

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  My Kid Entrepreneur

  Mar 2020 - now

  Chief Marketing Officer