Lalit Belorkar

Experience

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  Lobo Management

  Jun 2005 - Nov 2007

  Network Engineer

  • Troubleshooting of Genband VOIP server at VSNL used as VOIP G/W’s.• Taking care of Retail VOIP/Wholesale services of VSNL which is spread all over world.• Troubleshooting Issues related with Voice Quality, Leased Line, VOIP Gateway Box (AC Box).• Issues related to International Carrier’s (MCI, Go2call, ATT) are also handled by our team.

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  Tata Communications Transformation Services (TCTS)

  Nov 2007 - Nov 2010

  Assistant Manager

  • Guide and develop detailed provisioning design specifications for Voice over IP (VoIP) services.• Create critical documents necessary for delivering quality, reliable VoIP services for wholesale business.• Manage the VoIP provisioning cycle and forecast to prioritize Tata resources effectively.• Provision and troubleshoot VoIP inter-connections with global PTTs, competitive voice providers, mobile operators, and next-generation service providers worldwide.• Create and manage trunks, as well as add and edit DA rules in Sonus NBS Switches/Genband SBCs.• Coordinate efficiently with NLD (National Long Distance) and ILD (International Long Distance) Carriers for all traffic-related issues.• Handle diverse customer and vendor bases effectively.• Collaborate closely with geographically-dispersed client organizations, including large project/testing teams.• Interact with ILD carriers and service providers across different countries, such as Reliance Info, AT&T, Wave Crest, TSI, Patec, Sirius, MDCI, Sprint, I-Basis, Bharti Airtel, WQN, KDDI, IDT, TSA, Verizon, Telus, etc.• Communicate effectively with management and global peers.• Maintain accurate customer/vendor communications logs.• Report to the Senior Manager of VoIP Services.Notable Achievements:• Successfully migrated VoIP provisioning operations to Pune, India, after traveling to Montreal, Canada, and NJ, USA. Show less

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  VIRSTRA I-TECHNOLOGY SERVICES LIMITED

  Dec 2010 - Dec 2011

  Senior IP Comm. Analyst

  • Provide production system support for Call Center infrastructure based on ININ – CIC.• Design IVR call flows for retail banking operations.• Facilitate 3rd Party integrations for Cisco Call Manager, including Billing Software, Call Center Servers, IVRs, IP-based voice recording systems, NetIQ Monitoring software, and SIP Telephony-based VOIP Service Providers.• Engage with senior management to comprehend Call Center requirements and ensure timely project execution.• Lead project implementation, service provisioning, and backend support, offering expertise in handling complex applications.• Operate and maintain network infrastructure to exceed regulatory standards, internal performance targets, and management expectations.• Drive the initiation, implementation, and documentation of new processes and procedures to enhance quality, reduce costs, and boost productivity.• Install, maintain, and troubleshoot voice and data networks to enhance network efficiency and manageability.• Conduct cost and cycle time analyses for projects, coordinating process improvement programs to streamline project completion timelines and minimize costs. Show less

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  Tata Communications

  Dec 2011 - Jul 2014

  TAC Manager

  TAC, L2 support for GSIP Service:• Provide technical assistance and Level 2 support for the Global Service Invocation Protocol (GSIP) service.• Troubleshoot and resolve technical issues related to GSIP service for internal teams and clients.• Collaborate with cross-functional teams to ensure timely resolution of GSIP service incidents and escalations.System Design and Orchestration:• Design and architect systems for optimal performance, scalability, and reliability.• Implement orchestration solutions to automate provisioning, deployment, and management of infrastructure resources.• Evaluate and recommend technologies and tools to enhance system design and orchestration capabilities.New Feature deployment and product enhancement:• Lead the deployment of new features and enhancements to existing products and services.• Coordinate with development teams to ensure smooth integration and rollout of new features.• Conduct testing and validation to ensure quality and reliability of deployed features.New Service realization:• Drive the realization of new services from conceptualization to implementation.• Collaborate with stakeholders to define requirements, develop service specifications, and create implementation plans.• Oversee the execution of implementation plans to launch new services successfully.Fraud Management:• Develop and implement fraud detection and prevention strategies to safeguard against fraudulent activities.• Monitor and analyze transactional data to identify potential fraud patterns and anomalies.Administration of change management/security audits of Voice Infrastructure:• Manage change requests and approvals for voice infrastructure changes, ensuring compliance with established policies and procedures.• Conduct security audits of voice infrastructure to identify vulnerabilities and assess compliance with security standards. Show less

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  Vodafone Shared Services Private Ltd

  Jul 2014 - Nov 2016

  Operations Manager

  • Oversaw the insourcing operation from Germany to India for UCC, M+, International Roaming, and FMC (Fixed Mobile Convergence), ensuring a smooth transition and maximizing operational efficiency.• Managed both Level 1 (L1) and Level 2 (L2) support teams for UCC (Unified Communications and Collaboration) and IMS (IP Multimedia Subsystem) based services, ensuring prompt and effective resolution of customer issues.• Led telecom audits in collaboration with independent accounting firms such as Deloitte to ensure adherence to processes and compliance with regulatory requirements, mitigating risks and ensuring business continuity.• Provided support for Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) processes, contributing to the development of comprehensive and competitive bids and proposals. Show less

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  Tata Communications

  Nov 2016 - now

  • Directing the management of IT Networks & UCaaS Operations for key global clients, each generating over $13 million USD individually, with an annual recurring revenue stream of $1.3 million USD. Proficiently managing complex bundled services and solutions, while strictly adhering to rigorous SLAs.• Spearheading product launches and MVP iterations to optimize time-to-market and gather invaluable user feedback for continuous enhancement.• Steering the CI/CD pipeline to craft compelling GTM strategies, driving market positioning and fostering revenue growth as an integral part of the overarching product strategy.• Supporting the Compliance Team and Enterprise Services in fortifying the Security portfolio encompassing PAM (Privilege Access Management) & SIEM (Security Information and Event Management), overseeing project deployments totaling $600K USD.• Pioneering Enterprise Architecture processes for large-scale projects, delineating IT roadmaps and ensuring seamless alignment of technology solutions with business imperatives.• Overseeing organization-wide audit responsibilities for Enterprise Networks and Unified Communications and Collaboration (UCC) services, encompassing operations within a targetted gross revenue scope.• Spearheading continuous automation initiatives leveraging DS, AI/ML, and advanced Architecture Designs, orchestrating new product initiatives and optimizing OSS-BSS for an expanded digital footprint across diverse services.• Serving as the Project Management practice head for strategic initiatives such as SPOG ("Single Pane of Glass"), facilitating seamless integration across a broad spectrum of service offerings. Show less • Orchestrating Focus Groups spanning diverse technologies, geographies, and domains including Network, Data Center Operations, Cloud Operations, Storage, Windows, Unix, Database, Security and DevOps, facilitating comprehensive insights and strategic direction.• Steering Global Infrastructure Strategy and Standards for Service provider platforms, spearheading technology transformation initiatives for Telecom/Voice/IT platforms. Driving strategic endeavours such as IaaS, PaaS, AI/ML, and DevOps Infrastructure, aligning with long-term Vision and Strategy, with a predominant focus on Telecommunications across On-Prem and cloud-based SaaS/IaaS architectures.• Balancing CAPEX & OPEX costs across product and service lifecycles, developing strategies to enforce security requirements and mitigate identified risks. Collaborating with Executive Committee and business stakeholders to ensure cyber security assurance for new business projects, delivering on business objectives, committed ROI, and operational KPIs.• Continuously identifying opportunities for technology platform consolidation, automation, cost savings, and service quality enhancement through periodic Review of Service KPIs.• Defining, establishing, executing, and consistently tracking overall customer data analytics strategy, KPIs, and customer SLAs. Managing Vendor SLAs/OLA and MOUs for different tiers of partnership.• Collaborating with key stakeholders, business owners, and vendors on critical business process-related initiatives. Establishing and communicating prioritized roadmaps and execution plans, and developing strategies to drive improvement.• Introducing innovative technical automation into programs and proposals to drive existing and new business growth, enhance return on sales for existing and new service offerings, and improve program capabilities. Show less • Streamlined work order management, configurations, and interconnect testing solutions for esteemed voice customers like Google, Microsoft, Cisco, and General Motors.• Efficiently managed network layers supporting voice services, including MPLS, VVPN, and dedicated NNI’s tailored for voice infrastructure.• Ensured optimal service performance through meticulous execution, analysis, and governance of comprehensive test plans and scenarios.• Conducted thorough security assessments to detect and mitigate network fraud and fraudulent traffic, safeguarding the integrity of voice services.• Maintained service excellence and compliance standards by meticulously tracking KPIs, SLAs, customer sign-offs, and conducting audits.• Deployed value-added voice services such as IPX, MVoIP, IPSEC, and On-Net Conferencing, enhancing service functionality.• Managed and integrated various platforms including Sonus (9k and 5200), Genbands, Asterisk, and CUBE with IP/TDM networks over MPLS and the internet.• Specialized in testing UC products like Microsoft LYNC 2010/LYNC 2013 on TCL Voice infrastructure, ensuring seamless integration with Sonus-5200 SBC.• Led initiatives to automate service inventories and enhance correlation capabilities of downstream network events, optimizing Single Pane of Glass (SPOG) operations.• Played a pivotal role in global Business Transformation projects aimed at revolutionizing automation across the product lifecycle, particularly in Service Delivery (SD) and Service Assurance (SA).• Executed IT initiatives for KPI automation and service dashboards, delivering comprehensive insights into service and business performance metrics. 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  • Associate Director

    Jan 2023 - now

  • Deputy General Manager

    Apr 2021 - Jan 2023

  • Senior Operations Manager

    Nov 2016 - Apr 2021