Deep Enrich
Donald Farr
Technician
626 followers
Pagosa Springs, Colorado, United States
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About me
Senior Technical Manager, Avaya Federal Cloud & Secure Delivery. IVR, Experience Portal systems at Avaya
Education
Metropolitan State University of Denver
1985 - 1990Electronics Engineering TechnologyActivities and Societies: Member of Golden Key National Honor Society and Tau-Alpha Pi National Honor Society for Top Engineering Students.
University of Louisville
1974 - 1975General
Experience
AT&T
Jan 1978 - Jan 1994Technician
Avaya
Dec 1978 - nowResponsible for comprehensive technical partnering with global customers with a primary focus on resolving critical business impacting issues. Technical troubleshooting lead on executive escalations. Coordination of technical resources to ensure immediate trouble resolution. Primary team interface to Avaya Labs with responsibilities including product testing and feature development. Quality assurance on inter-departmental escalations.
Senior Technical Manager
Jan 2021 - nowSenior Technical Manager, Avaya Private Cloud and Managed Services. IVR, Experience Portal systems
Jul 2015 - nowTechnical Support Manager
Jan 1978 - nowDefects, Diagnostics, Escalations for Interactive Response and Voice Portal
Dec 1978 - Feb 2022
Licenses & Certifications
- View certificate
Using AI for Customer Service Managers
LinkedInAug 2025
ACIS - Avaya Voice Portal
AvayaDec 2012ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager
AvayaJan 2017ACSS - Avaya Modular Messaging with Avaya Message Store
AvayaApr 2012
CCNA
CiscoSept 2005ACA - Implement: Wireless
AvayaOct 2008
MCSE Microsoft Windows 2000
MicrosoftOct 2001ACS - Maintain: contact / Call Center
AvayaOct 2008
Languages
- enEnglish
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