Donald Farr

Donald Farr

Technician

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location of Donald FarrPagosa Springs, Colorado, United States

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  • Timeline

  • About me

    Senior Technical Manager, Avaya Federal Cloud & Secure Delivery. IVR, Experience Portal systems at Avaya

  • Education

    • Metropolitan State University of Denver

      1985 - 1990
      Electronics Engineering Technology

      Activities and Societies: Member of Golden Key National Honor Society and Tau-Alpha Pi National Honor Society for Top Engineering Students.

    • University of Louisville

      1974 - 1975
      General
  • Experience

    • AT&T

      Jan 1978 - Jan 1994
      Technician
    • Avaya

      Dec 1978 - now

      Responsible for comprehensive technical partnering with global customers with a primary focus on resolving critical business impacting issues. Technical troubleshooting lead on executive escalations. Coordination of technical resources to ensure immediate trouble resolution. Primary team interface to Avaya Labs with responsibilities including product testing and feature development. Quality assurance on inter-departmental escalations.

      • Senior Technical Manager

        Jan 2021 - now
      • Senior Technical Manager, Avaya Private Cloud and Managed Services. IVR, Experience Portal systems

        Jul 2015 - now
      • Technical Support Manager

        Jan 1978 - now
      • Defects, Diagnostics, Escalations for Interactive Response and Voice Portal

        Dec 1978 - Feb 2022
  • Licenses & Certifications

    • Using AI for Customer Service Managers

      LinkedIn
      Aug 2025
      View certificate certificate
    • ACIS - Avaya Voice Portal

      Avaya
      Dec 2012
    • ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager

      Avaya
      Jan 2017
    • ACSS - Avaya Modular Messaging with Avaya Message Store

      Avaya
      Apr 2012
    • CCNA

      Cisco
      Sept 2005
    • ACA - Implement: Wireless

      Avaya
      Oct 2008
    • MCSE Microsoft Windows 2000

      Microsoft
      Oct 2001
    • ACS - Maintain: contact / Call Center

      Avaya
      Oct 2008