Lena Marks

Experience

• 

  Western University Housing

  Aug 2021 - Mar 2022

  Guest Registration Attendant

  As Guest Registration Staff, I registered overnight and weekend guests at Western University residences. My duties included using computer software to track occupancy, interacting with students and parents, reviewing trespass lists, and coordinating with Front Desk Staff, Residence Life Staff, and Campus Police to resolve issues.

• 

  Western University

  Aug 2022 - Dec 2024

  As a Technical Coordinator at Connect-IT, a Western University Internet Service Provider, I've displayed strong leadership in overseeing shift operations, providing advanced technical support, and overseeing complex projects. I've demonstrated proficiency in comprehending network topology, troubleshooting connectivity issues, and delivering technology services. My role involves mentoring diverse teams, enhancing operations with change management principles, and staying up-to-date with IT trends to understand their potential impact on current practices. Show less

  • IT Technical Coordinator

    Aug 2023 - Dec 2024

  • IT Technical Consultant

    Aug 2022 - Aug 2023
• 

  Ivey Research - Ivey Business School at Western University

  Sept 2022 - Apr 2023

  Research Assistant

  Responsible for supporting various research projects at the Ivey Behavioural Lab. My role included applying practical research methods and understanding ethical standards essential for conducting quality research. Additionally, I developed stronger communication and time management skills while working effectively in both team settings and independently.

• 

  United Way

  May 2024 - May 2024

  Digital Strategy Consultant

  Evaluated United Way Elgin-Middlesex's digital maturity to devise a strategy using Artificial Intelligence, Blockchain, and Augmented Reality for enhanced donor engagement. The platform included real-time donation tracking across a portfolio, personalized donation preferences, and transparent impact reporting, ensuring donors could see the direct outcomes of their contributions and tailor their giving based on their interests.

• 

  CIBC

  Jun 2024 - Jun 2024

  Digital Strategy Consultant

  Adopted a Gen-Z centric strategy to assess the bank's current AI practices and developed an advanced implementation plan for their corporate responsibility and ethics initiative. This resulted in a three-pronged solution that included creating a research-based ethical AI framework, integrating it in the organization with a technology partnership, and developing a communication strategy to resonate their initiatives with their target audience. Rank: 1st Place

• 

  The Hospital for Sick Children

  Jun 2024 - Jun 2024

  Digital Strategy Consultant

  Analyzed Sick Kids Hospital's digital capacity, emphasizing change management for the future of surgery. The strategy focused on Digital Twins, AI, and Machine Learning to improve surgical accuracy, patient outcomes, and the overall hospital experience. It promoted cross-functional collaboration and transparency, facilitating a smoother transition from traditional surgical methods to technology-assisted procedures and ensuring all stakeholders were aligned in the adoption of these innovations.

• 

  KARTY

  Feb 2025 - now

  Graduate Product Analyst