Balaji S

Experience

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  NTT DATA

  Jun 2013 - Nov 2018

  Hc and Ins Ops Analyst - Team Lead

  1. As a Team Leader role and handled 35 members in Coimbatore and Remotely monitoring 10 members in Manila location and 10 in Chennai Location 2. Responsible for achieving client SLA's and TAT. 3. Prepare weekly progression reports, escalation logs and MIS reports to be presented to internal and external stakeholders. 4. Identifying trends and issues with process and have it escalated to external stakeholders for possible resolution.5. Preparing Policies and Procedures / Standard Operating Principle documents for Credit balance team. 6. Monitoring daily progress/status and making adjustments/refunds (patient & insurance) to ensure optimal performance and service. 7. Coached team members in customer process techniques, providing feedback and encouragement toward reaching their goals. 8. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. 9. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Show less

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  Cerner Corporation

  Nov 2018 - Aug 2020

  Business Intelligence Analyst

  1. As Business Intelligence Developer, My primary role is Related to Enterprise-Level Reporting Using Visualization Tools like Power BI & Tableau.2.Developed custom crystal reports to analyze financial, operating, and billing processes. 3.Planned along with senior management new ways to increase revenue and minimize errors.4. Created and designed Multi-Tenant Power BI Reports Single-handled, Support Business user to discover complex patterns in data, therefore leading a better business decisions.Automation and FTE saving:1. Credit Balance Dashboard created based on Manager, Team Leader, Process & Associate perspectives. It give more data analysis report for Manager (AR days, Over All Process Dollar Value, Refund Value, 90+ percentage & Value), Team Leader (Production, quality & Attendance) and finally its show the Client wise and Month wise performance report (Production, quality, attendance) along with the Day/Week & Month wise data. 2. Created Transport dashboard for Cerner Rev-Works. This Dashboard gives more clarity about the Cerner transport details for all the BLR location associates. Also, it gives the Exact % and number about the boarded and Not boarded details for TL, Shift, day, week & Months wise Analysis. 3. Created the seating arrangement automation dashboard for overall Cerner Rev-Works. This one will give the exact location were the associate was sitting and filled/un-filled seats will be highlighted in the floor blue print based on our selection (TL, Manager, Leader). 4. Created Headcount Analysis Dashboard for Cerner rev-works. This one will help to track the filled and unfilled cards for Rev-Works, and it give the clarity about role wise, process wise, client wise, TL, Manager, Leader and Location wise details. 5. Created the new automation tool to prepare the client presentation (PPT) and it will take all the required info and built formulated Excel and it will convert into PPT from Excel. Show less

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  R1 RCM

  Aug 2020 - Aug 2021

  Business Intelligent Analyst

  1. Operationalized business intelligence solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals 2. Created and maintained data visualizations that educated, informed and engaged business partners on key metrics and performance measures. 3. Established long-term and value-added relationships with assigned business partners to educate and develop the analytic capability of business customers and the organization.4. Coordinated with business unit teams developing further enhancements of the performance management processes and tools.5. Build a Intractive Advanced Excel Dashboard using VBA and it give end to end level data structure. It's support High-Level Management to discover their business users details from Grade wise and in Detailed.6. Worked closely with the project management team to analyze and consolidate request requirements to improve the decision planning process and meeting project deadlines. 7. Created and delivered presentations to various business teams regarding the current status and key decisions regarding their business issues.8. Developed Application for Credit Balance process using MS-Access and SharePoint using VBA.9. Identifying the provider issues and resolving the same towards the pending payment. 10. Designed customized data collection models for specific visualization tasks. 11. Created data analysis tools to allow teams and Managers to query acquired information for unique details. 12. Reviewed files, records and other documents to obtain business information and key data informing responses to development requests. Show less

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  Guidehouse

  Sept 2021 - now

  Senior Consultant - Business Intelligence (Manager)