Agha Muhammad Mohsin Qazalbash

Experience

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  Heavy Mechanical Complex (HMC)

  Jan 1996 - Jan 1998

  Engineer
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  Bestway Cement Limited

  Mar 1997 - Mar 2002

  Assistant Manager Sales & Marketing

  Responsibilities: Dealt with full Marketing campaign in all medias like TV, Newspapers & advertisement of all types. Preparing, commissioning & running the “Sales & Marketing Software”. Launching of Bestway Cement Limited in different areas of Punjab, Hazara & AJK. Survey of different markets to get the first hand information regarding the customers, retailers & brands of the said markets. Worked for creating the bilateral relationships between dealers and Bestway in order to increase the sale, quantity wise as well as retail wise. Retention calculation & reporting. Control all types of discounts & incentive schemes. Worked to get the orders from different institutions as well in order to increase the sale. Handled the dispatches of factory at several occasions in case of emergency. Show less

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  Dawlance Group of Companies

  Jul 2003 - Aug 2018

  Major responsibilities are;  To ensure the provision of quality services to attain maximum customer satisfaction and maintaining sound customer relationship. To develop and monitor the strategical plan with all related functions like Parts Sale Franchise Quality + Warranty control Central Store Customer / Dealer satisfaction Planning (Costing, Margin, Targets etc) To ensure new product introduction, launch plan implementation in liaison with other departments. Show less  Managed 08 branches in north region of Pakistan.Responsibilities: To ensure development of strong market network while conducting regular meetings with Sales Department, Dealers and Customers with the help of service network. To ensure that branches should achieve all sales targets and develop the strategies to facilitate the goals & their achievements. To develop, monitor & control the Franchise network in a way to get optimum result for the company Businesswise as well as quality wise. To develop the strategies to improve & increase the parts dealer network. Introduction of Dawlance Geniune parts. To take corrective actions to minimize the warranty cost through proper Trainings & feedback to factories in a way helping them to improve quality. To contact Dealers or Contract Workshops on regular basis in order to ensure the best level of services to be provided in remote areas also. To ensure service centers environment is healthy and all safety precautions are followed. To ensure that all staff members of Regional branches are adequately qualified and experienced in their relevant discipline to perform the duties in satisfactory manner. To educate, train and motivate the Branch managers so that they can achieve the department objectives. To monitor store activity and try to operate at optimum reserve stock by avoiding piling of store items. To improve and maintain the branches condition and working environment to attract customers. Show less

  • Head of Quality

    Aug 2014 - Aug 2018

  • Head Of Customer Services

    Aug 2010 - Aug 2014

  • Vice President Services (North Region)

    Jul 2003 - Jul 2010
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  Reliable Engineering Services

  Aug 2018 - Oct 2020

  Managing Director

  Offering out sourcing and privitization support of the operations related to home appliances manufacturing and assembly like Refrigerators, Split AC, Washing machines, Microwave oven.Operations including part production and assembly line related.Valuing team work, customer focus, commitment to quality and improving efficiency.

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  Orient Group Of Companies

  Dec 2020 - now

  National Manager Customer Services