Raúl G.

Experience

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  Tunstall Healthcare (UK)

  May 2007 - Jul 2010

  Systems Engineer and Customer Service

  Tunstall Healthcare delivers pioneering technology enabled care services that transform the experience of individuals and professionals.Customers support 24 hours/7 days. Functions:- 24 hours Customers Support.- Administration of Windows Server 2000, 2003 y 2008.- Installation and configuration of HP Proliant Servers and high availability MSAStorage Works, Database’s Cluster, CTI Servers with Intel Dialogic cards, Cybertech Recording Servers, VmWare vCenter 5, Esxi5, view 4, Web IIS, PABX Siemens Hipath 3800, Symantec Backup Exec, Sybase v5, v9, v11 and Replication Server.- Work together with Tunstall UK developing DTMF protocol communications. Show less

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  Solarig

  Jul 2010 - Jul 2012

  IT Manager

  Solarig is a multinational energy production operator that uses photovoltaic resources. Solarig´s activities are centered on the development, construction and operation of a geographically and technologically diverse photovoltaic portfolio. The company is present in Europe, Asia and America with developments in more than 15 countries.Main responsible of the IT and Telecommunications System of the Company. Others functions:- Technological Providers Negotiations.- Making Final IT reports in English and Spanish.- Leading the IT Department of the company- Providing General Manager advice about new technologies for improving the performance of the company and costs reduction.- IT Administration. Show less

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  Soria Natural

  Jan 2014 - Jun 2015

  Systems Administrator

  Soria Natural is the leading company in Natural Medicine in Spain. Its success is based on several pillars: a strict quality control, an ambitious research plan, development and innovation, and a strong commitment of all the professionals working here.Currently i'm working as Systems Engineer performing the following functions:- Providing technical support to Customers and Users.- Negotiating with customers and providers.- Administration of Windows, Asterisk, Mac and Linux Environments.- Delphi XE7 programming for Android, iOs and Windows platforms. Show less

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  Google

  Jul 2015 - Aug 2016

  G Suite Technical Support Specialist (via Voxpro)

  Providing technical support and issue resolution for Google for Work customers. Ensuring a high level of customer satisfaction in a competitive, target-driven environment.

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  Symantec

  Sept 2016 - Jan 2020

  Support the growth of Symantec's Enterprise Security business, by providing vital Pre-sales support to Sales and Customers. Support the growth of Symantec's Enterprise Security business, by providing vital Pre-sales support to inside Sales and Channel partners.On a day to day basis: I work closely with the EMEA Sales and Channel Partners, providing the deep technical support they need to accelerate their business. Activities include joining sales calls to help articulate the value and benefit of Symantec’s solutions, carrying out demonstrations, POC, preparing RFX submissions...

  • System Engineer

    Jun 2018 - Jan 2020

  • System Engineer

    Sept 2016 - Jun 2018
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  Broadcom

  Jan 2020 - Oct 2024

  System Engineer

  The Enterprise Security Group represents Broadcom’s innovative portfolio of Symantec and Carbon Black solutions for Information, Network, Endpoint, and Application Security. The Enterprise Security Group delivers multi-cloud, hybrid cybersecurity to the largest, most complex and highly regulated enterprises.- Perform product presentations, demonstrations, and proof of value engagements.- Provide health checks, program level assessments and reviews of best practices for customer success.- Provide enablement and training for Sales roles and Partners to establish the required baseline competency in the Division´s software solution.- Maintain daily direct contact with customers to drive product adoption and suggest new features to the PM team that would benefit our customer base. Show less