Bassam Labeeb

Experience

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  North Region Control Center (Ministry of Electricity), Iraq.

  Jan 2008 - Jan 2010

  Network Specialist

  • Was in charge of programming and networking the SCADA (Supervisory Control and Data Acquisition) Siemens System. • Team leader for monitoring and troubleshooting the SCADA system 24/7 support. • Administration of Windows 2003/2008 Server, Active Directory, Group Policy, Exchange 2007/2010, SQL Server 2008.• Managed user accounts, passwords, privileges, file, and folder permissions using NTFS permission; and installed, maintained network printers.• Trained staff in various computer skills. • Maintained and fixed the computers and peripheral devices in the office.Accomplishments:* Connecting new generation stations to the SCADA system, including drawing the generation stations and transmission lines in a software display program that can be controlled by the control station.* Build a new LAN network in the office, Including connecting more than 50 computers to the office LAN and connecting it to the internet Show less

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  Best Buy

  Jan 2010 - Jan 2013

  Technical Support-Computer Sales Specialist

  * Assist customers over the counter.* Provide initial contact with customers, plus check in products for service. * Perform basic testing to determine product needs and service solutions. * Provide solutions to customers to setup their network devices such as routers, switches, access points* Assisting in achievement of store and department’s customer care and sales goals.* Resolving customer problems and quarries and help them with advices.* Training new staff in various sales skills, products knowledge, and store policies.Accomplishments:* Have been awarded the MVP (Most Valuable Player) in appreciation of my dedication and hard work for couple times.* Having the store record for selling 4 UPP (Ultimate Protection Plan) in one shift.* Have been constantly recognized by my customers for my excellent service. Show less

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  Boveda Labs

  Oct 2012 - Aug 2016

  Implementation Specialist

  • Setup and support end-users equipment including (but not limited to) Servers, PC’s, printers; and LAN network equipment (switches/ routers/ firewalls etc.) on sites for clients.• Securing networks of the clients such as port security, security policy, VPN, and anti-virus. • Planning WLAN network design and access-point placement.• Deployed and configured networks, routers, workstations for businesses.

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  Shaw Communications

  Nov 2013 - Aug 2016

  Service Specialist

  • Sell our full suite of TV Cable, home phone and internet products to residential customers.• Establish and maintain strong and trusting relationships with our customers through personal contact and superior customer service.• Help our customers to setup and troubleshoot their PC and mobile devices with their Shaw email accounts through different E-mail protocols (Exchange, POP, and IMAP).• Help customers with their inquiries about their accounts, TV boxes, and Shaw internet modems.Accomplishments:• Ranked number one in the store in the Q4-2014 for signing up contracted and uncontracted services. Show less

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  Symantec

  Sept 2017 - Nov 2019

  • Understand how clients are utilizing Symantec’s email security solutions and recommend additional features that can be leveraged to increase their email security posture.• Assist Clients and Partners with our Cloud and on premise security products for Email which includes and not limited to Anti-Spam, Anti-malware, DMARC, DKIM & SPF, Email encryption and TLS .• Ensure client configuration aligns with recommended best practices• Analyze logs from multiple sources/tools like Wireshark, Splunk, Firewalls, HTTP watch and Verbose SMTP logs. • Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders and leaders• Take ownership and proactively drive resolution to technical problems or product issues Show less • Troubleshooting customer's issues regarding Symantec Web Security.Cloud, Email Security. Cloud, and Advanced Threat Protection.• Providing technical support for Symantec. Cloud customers via phone, email and chat.• Working with Active Directory to sync emails, groups and users to the Symantec. Cloud management console.• Actively attending training, workshops and quarterly reports to enhance technical skills as well as business knowledge.• Working closely with back-end Anti-Virus, Anti-Spam, and Infrastructure teams to diagnose various security threats• Gained extensive technical knowledge of supported services, to minimize resolution time and provide a positive customer experience. Show less

  • Senior Technical Account Manager

    Jan 2019 - Nov 2019

  • Technical Support Engineer ( Email and Web Security.Cloud )

    Sept 2017 - Dec 2018
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  Broadcom Inc.

  Nov 2019 - now

  Designated Support Engineer - Symantec Enterprise Division

  • Understand how clients are utilizing Symantec’s email security solutions and recommend additional features that can be leveraged to increase their email security posture.• Assist Clients and Partners with our Cloud and on premise security products for Email which includes and not limited to Anti-Spam, Anti-malware, DMARC, DKIM & SPF, Email encryption and TLS .• Ensure client configuration aligns with recommended best practices• Analyze logs from multiple sources/tools like Wireshark, Splunk, Firewalls, HTTP watch and Verbose SMTP logs.• Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders and leaders• Take ownership and proactively drive resolution to technical problems or product issues Show less