Riyas Abdul

Experience

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  DSM Infocom Private Limited

  May 2007 - Dec 2008

  L1 Support Engineer

  • Responsible for manage WAN network for CBEC Department (Central Board Of Excise & customs India) from Data Centre Delhi.• Monitoring & troubleshooting of MPLS & Lease Line circuit of 550 sites all over India.• Manage Cisco Routers 3900, 2951, 3845, 2600, 1800, Cisco Catalyst Switch 3500, 3750, Series.• Configuring Routing Protocol RIP , IGRP, OSPF• Provide 24/7 Support to client• Giving technical support to engineers in remote location.• Co-ordinate with service provider to resolve call within SLA.• Responsible to Escalate issues to L2 and L3.• Installation and configuration of Network Equipments deployed in HIMSWAN PROJECT :Juniper : M120(Core router),M10i,J4350 routers. Show less

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  Gulf Craft Inc.

  May 2011 - Aug 2013

  System Engineer

  • Responsible for manage well equipped IT network of Gulf Craft H.Q Ajman.• FOCUS i ERP Software Installation, maintenance & troubleshooting..• Configure and manage Server 2003 & 2008, Windows 7 & 8 operating systems.• Setup Laptop, Desktop, Printers, Scanners, Blackberry and all IT hardware.• Switches, Seagate NAS, Cyberoam Firewall.• Responsible for Server upgrades , patching and installation.• Manage Active directory, Fax server, Backup client, Focus ERP server.• Manage Elastix IP Telephone & CCTV.• Responsible for provide technical support for more than 200 end user Show less

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  MODULAR CONCEPTS ElECTROMechanical LLC

  Oct 2013 - Dec 2015

  Sr IT Engineer

  Responsible to handle a team of 4 L1 Support Engineer.• Assigning service calls to Engineer and monitor there day to day task.• Review weekly service report and Performance analys. • Responsible for managing other day to day operational requirements.• Responsible for Server upgrades , patching and installation.• Microsoft Windows security patches management & deployment.• Managing windows operating system XP, win7,win8,win10 and server 2008&2012.• Configure and manage switches, Printers, Phones. • Managing NAS storage devices i.e. Synology -DS 2415 & Seagate.• Microsoft Windows security patches management & deployment• Installation and Troubleshooting of sage 50 accounting software.• Troubleshoot Desktop hardware and software application.• Design and Implementation of Active directory, Backup client, ERP server, Storage solution.• Support Project team in installation and configuration of Nurse call system, IPS system and CCTV in Leading hospitals.• Assist with end-user support for Windows infrastructure (server and desktop), as required to aid the team. Show less

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  Alpha Data

  Jan 2016 - now

  Sr Infrastructure Engineer

  • Working closely with the Migration Team.• Manage accounts of the users from old domain to new domain.• Base clone the laptop or desktop as first step for the migration.• Manage the Robocopy scripts for user’s data and day to day backup.• Manage user accounts and email access in Office 365.• Manage Microsoft SCCM and Lync for user.• Prepare the scripts for User Object Migration.• Test the applications and portals prior to migration on new cloned image.• Responsible to manage the backup server. (Back up the server on weekly basis).• Responsible to back up Users old machine before disposal.• Responsible to audit the locations before the migration to ensure to run the show smoothly.• Educate the users with the new system environment..• Create FAQ’s for the application and portals for the IT Support Engineers for reference. Show less