ManishSingh Chouhan

Experience

• 

  EzRPO

  Jun 2008 - Jan 2010

  Senior Talent Acquisition Specialist
• 

  Ztek Consulting, Inc

  Mar 2010 - now

  1. Oversee client delivery operations: Develop, implement, and manage strategies for efficient and effective delivery of services to clients. Ensure timely delivery of high-quality solutions that meet or exceed client expectations.2. Lead client engagement: Collaborate with clients to define business objectives, understand their needs, and identify opportunities for continuous improvement. Manage communication, provide regular updates, and report progress to clients.3. Manage the delivery team: Manage a team of project managers, solution architects, business analysts, and other professionals involved in the delivery of services. Ensure optimal utilization of team members, track performance, and coach team members to ensure they are meeting or exceeding expectations.4. Ensure operational excellence: Establish and maintain operational processes, procedures, and standards to ensure consistent, repeatable, and high-quality service delivery. Drive continuous improvement efforts and identify areas for efficiency gains.5. Foster a culture of innovation: Encourage creative thinking and experimentation to develop new products, services, and solutions. Identify opportunities for process automation and optimization to increase efficiency and reduce costs.6. Manage financial performance: Manage the delivery team's financial performance to ensure profitability and meet revenue targets. Monitor costs, analyze financial performance, and adjust operations as necessary to achieve financial goals.7. Collaborate with internal stakeholders: Work closely with sales, marketing, and other internal teams to develop strategies and ensure alignment of goals. Collaborate with other leaders in the organization to drive cross-functional initiatives.8. Ensure Compliance: Ensure compliance with all relevant laws, regulations, policies, and procedures. Ensure that all client delivery operations comply with relevant contractual obligations. Show less

  • Vice President & Head - Client Delivery & Operations

    Apr 2022 - now

  • AVP & Head - Client Delivery & Operations

    Apr 2021 - Mar 2022

  • General Manager

    Apr 2018 - Mar 2021

  • Resources Manager

    Apr 2017 - Mar 2018

  • Talent Acquisition Specialist

    Mar 2010 - Mar 2017