Ozlem S.

Experience

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  UNDP

  Feb 2002 - Aug 2002

  Internship

  Market research and report about International Financing Institutions.

• 

  Ambassade de France à Ankara- French Embassy in Ankara

  Jun 2002 - Jun 2005

  Press Attachee

  Administrative responsible of the Press Department, presentation of daily press briefs to the Ambassador, editorial update of daily press summaries, non confidential diplomatic notes to the ministry of foreign affairs, networking with the local and French press, preparation of press releases and organization of receptions. Perform the Ambassador’s verbal translations with the diplomatic authorities. Yearly budgeting of the department.

• 

  Michael Page

  Jun 2006 - Aug 2006

  Market Research

  Market research intern for the implementation of new agencies in the Turkish labor market, including the study of different job search engines and work offers.

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  IBM

  Sept 2006 - Nov 2017

  As iteration manager, actively implement Agile methodology in daily operations of a squad of 6 members within accounts receivable department, organizing the ceremonies including daily stand ups, bi weekly retrospectives, monthly kaizens, showcases and chapters, helping the squad to adopt the new way of working and enabling the ways for the team to reach efficiency and quality.As team leader, remove the impediments, reduce bottlenecks for the invoicing, cash collection and cash allocation activities handled by the team to ensure their efficient processing (including invoicing, revenue transactions, daily cash receipting, write offs etc.) to help the team to reach its DSO targets. Show less Quality Assurance of the administrative support, by reconciliation of client feedback, root cause analysis of the pain points, detection of best practices using Agile methodology and recommendation of action plans to improve internal processes at organizational level.Creation of monthly reports including handling of QMF and Cognos/SQL.Creation of monthly presentations, customized summaries including elaboration of trend charts and preparation/tracking of quality metrics presented during monthly operational meetings. Cooperation with process improvement teams by proposing innovation ideas at global level.Lead projects related to the adoption of cognitive tools for data analysis. Show less Operations leader of a think tank, coordinating following projects:- Improvement of the quality of the activities performed within a Shared Services Center:*build a network with the French Sales organization to continuously gather feedback in order to detect improvement areas,*implement education, workshops and events to promote the client mindset*brand the achievements to top executives using face to face meetings, social media and events with the aim to capture new opportunities, *interact with other internal organizations to expand the operational scope.-Implementation of a global client satisfaction team:*design and set up (including the definition of job roles, preparation of the business case, definition of the management system etc..), *conduct hiring and education process *promote team achievements among top executives and investigate new opportunities for expanding operational scope to all lines of business. Show less Coordinate the administrative support of a contract and proposal management team working with French clients for Mainfraime SW deals. Provide technical consultancy (related to the inventory or to SAP configurations) to Sales organization for complex deals;Interlock with other departments such as legal department, plant or customer representative, to support the fulfillment of end to end process;Share expertise with the team members at daily basis as Subject Matter Expert (SME) in order to raise knowledge and shorten turn-around-times, Perform quality assurance (QA) to ensure processes are within SOX requirements and key performance indicators (KPI)s are over target;Participate to the hiring process and educate new members of the team;Handle the resolution of SW related disputes respecting the targets established and interact with Accounts Receivable (AR) teams;Run monthly accrual calls with Finance and Planning together with Accounting departments to ensure correct revenue recognition and perform accruals if necessary. Show less

  • Team Leader/Iteration Manager for North Africa region - MEA Accounts Receivable

    May 2016 - Nov 2017

  • Data Analyst

    May 2013 - May 2016

  • Operations leader- client experience

    Jan 2011 - May 2013

  • Team Coordinator

    Sept 2006 - Dec 2010
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  Amadeus IT Group

  Nov 2017 - Dec 2018

  Senior Revenue Analyst
• 

  Amadeus

  Jan 2019 - now

  • Revenue Management

    Jul 2022 - now

  • Collection manager

    Jan 2019 - now