Rouger Dos Santos

Experience

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  Holiday Inn

  Aug 2008 - Mar 2014

  Reception Coordinator

  • Led 16 team members focused on providing superior customer service, as result increasing customer loyalty • Performed multiple tasks efficiently along with other departments creating a cooperative environment • Facilitated guest and staff requests to ensure a positive outcome• Maximized the team performance through the restructuring of procedures

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  InterCity Hotéis

  Mar 2014 - Oct 2014

  Reception Coordinator

  • Performed recovery of 75% of clients ‘accounts overdue• Ensured all reservations were correctly registered in the Cloud • Assisted sales team to manage customer contracts according to the specifications decreasing the number of errors• Organized the distribution of apartments effectively in events held at the hotel

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  Progondolas

  Nov 2014 - Jul 2017

  Administrative Coordinator

  • Established a routine for the office and established an organized work environment• Supported staff to process first-in first-out based on priority• Ensured the team has a computer with software upgrades as required • Tracked departmental data and generated reports as necessary

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  SESI - Serviço Social da Indústria / Departamento Nacional

  Apr 2016 - Jun 2017

  Instructor of Philosophy

  • Researched and developed content for students• Prepared and facilitated classes with energetic enthusiasm, creating a curious environment • Organized and customized lessons according to students' needs• Completed monthly reports, attended meetings, and training as required• Generated and updated spreadsheets and presentations

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  Alwind Industries Ltd.

  Dec 2017 - Dec 2019

  Team Leader

  • Provided status reporting of team according to company’s standards• Delivered quality records, scrap reports, and machine logs in a timely manner• Executed data entry controlling inventory and purchase orders• Prepared documents regarding team performance • Served as a focal point to communicate and solve integration issues with other teams• Assured that the team addresses all relevant issues within specifications• Oversaw day-to-day operation, monitoring team performance and reported on metrics Show less

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  Booking.com

  Jan 2020 - Sept 2020

  Customer Service Guest Executive

  • Answered incoming calls, e-mails quickly and effectively to direct customer needs• Liaised with guests and partners to find resolutions to complex issues• Monitored tickets assigned to the queue and provide modifications and cancellations with accurate information using the company’s tools and methods• Ensured a high level of customer service and a positive guest experience• Coordinated inventory ordering, receiving and distributing supplies

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  Manulife

  Aug 2021 - Dec 2021

  Imaging Technician

  • Manage all mail received for active directory processing within a timely manner• Monitor workflow queues to troubleshoot imaging issues directed from processing areas• Ensure excellence in customer service and serve as a liaison between Office Services and the Business Unit

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  Teledyne DALSA

  Dec 2021 - Jun 2022

  Assembler Associate

  • Responsible for assembly an extensive variety of cameras • Verifies accuracy of finished assemblies to provide quality output• Read and understand blueprints

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  TTEC

  Jul 2022 - Oct 2022

  Customer Service Specialist

  • Answered incoming calls, e-mails quickly and effectively to direct customer needs• Liaised with guests and partners to find resolutions to complex issues• Monitored tickets assigned to the queue and provide modifications and cancellations with accurate information using the company’s tools and methods• Ensured a high level of customer service and a positive guest experience• Coordinated inventory ordering, receiving and distributing supplies

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  Infinity - Ministry of Health - Saskatchewan

  Oct 2022 - Nov 2022

  Information Technology Specialist

  • Assist users with concerns and updates in a timely manner to ensure productivity • Diagnose, troubleshoot and resolve, software problems and escalate the issue when necessary• Maintain records of daily data communication, problems and remedial actions taken • Answer user inquiries regarding Service Now and scheduling• Provide support to clients by explaining how to use the software and how troubleshooting if necessary

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  Cargill

  Feb 2023 - now

  Shipper and Receiver

  • Responsible for incoming and outgoing packages in a warehouse ensuring correct process as per companies’ policy• Utilize inventory management system precisely to input shipment details and print labels • Receive products and accurately record products into the system • Provide training for back up team, ensuring seamless operations